Operations Manager

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Responsibilities

What you'll do...

The Site Leader at the Memphis High Velocity Center (HVC) is a critical leadership role responsible for the safe, efficient, and customer-focused operation of a fast-paced parts distribution center. This position demands a dynamic leader with a strong background in supply chain management, operations, and team leadership. The Site Leader is responsible for driving performance across all key metrics, fostering strong relationships with internal and external stakeholders, and ensuring a positive and productive work environment.

Operational Leadership:

• Creates a culture of proactive safety ensuring our most valuable asset, our team members, get home safely every day.
• Leverages data and insights to drive lean improvements that deliver on quality and cost targets.
• Continually seeks opportunities and inspire others to improve processes and outcomes, leveraging KPIs and the PDCA model.
• Oversee all daily operations within the High Velocity Center, ensuring efficient and timely processing of parts orders.
• Drive continuous improvement in Safety, Quality, On-Time Delivery, and Grid Times to meet or exceed performance targets.
• Develop and implement strategies to minimize denials and optimize inventory management.
• Manage operational budgets and business plans, ensuring financial targets are met.

Team Management & Development:

• Provide leadership and direction to a diverse workforce, including salary staff (Traffic, Security, and Inventory) and hourly employees.
• Develops “leaders as teachers” and prioritizes ongoing development and evaluation of employee performance to continually create high performing teams that deliver results for the Ford Motor Company Develop salaried team thru training, coaching and mentoring.
• Foster a positive and collaborative work environment, promoting employee engagement and development.
• Effectively manage Positive Employee relations, ensuring compliance with collective bargaining agreements and resolving labor-related issues.

Stakeholder Management:

• Build and maintain strong relationships with Ford Dealers, Parts Managers, Carriers, Supply Chain partners, Regional Hubs, and all corporate support functions.