Assistant Director
US$69,000 – US$127,000 / yr base salary
Posted 2 Oct 2026
Advertised as “Assistant Director, Campus Mail Services”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- People management
| Base salary | US$69,000 – US$127,000 / yr |
|---|
Study levelBachelor's
CertificationsMQC, MDP, EMCM
Field of studyBusiness, Management
Study levelMaster's
Be You.
Duke University is seeking an Assistant Director of Campus Mail Services to help lead and strengthen campus‑wide mail operations. In this role, you’ll partner with the Director to provide strategic and operational leadership across multiple mail centers—ensuring services are efficient, compliant, and customer‑focused for students, faculty, staff, and campus partners.
You’ll play a key role in leading teams, improving processes, and enhancing the overall service experience. If you enjoy operational leadership, data‑driven problem‑solving, and building strong stakeholder relationships, this role offers the opportunity to make a visible impact on daily campus operations.
Minimum Requirements
- Bachelor’s degree in a relevant field, demonstrating strong organizational, analytical, and communication skills.
- Five years of experience in an operational or administrative role within a postal or logistics environment, including at least two years of supervisory experience. Experience in mail operations within a higher education setting is preferred.
- A master’s degree in business or management may substitute for two years of experience.
Preferred Qualifications
- Experience in mail operations within a higher education environment
- USPS certification (MQC, MDP, or EMCM)
Other Requirements
- Ability to work under pressure in a high‑volume environment and make sound, timely decisions
- Strong problem‑solving skills with the ability to identify and implement effective solutions
- Proficiency with Microsoft Office, package‑tracking systems, and postal equipment
- Working knowledge of USPS products, services, mailing requirements, and electronic submission processes (Postal One, BMEU)
Be Bold.
Position Description (Essential Duties)
- Provide daily leadership and oversight to supervisory staff across campus mail centers
- Manage personnel activities including hiring, training, performance evaluations, and scheduling
- Analyze operational data to identify trends, service gaps, and process improvement opportunities
- Review, update, and audit departmental procedures to ensure compliance with Duke policies and USPS regulations
- Support budget monitoring, financial reconciliation, and postal account management
- Utilize and oversee mail processing technology, package‑tracking systems, and postal equipment