Instructional Designer
CA$90,000 – CA$105,000 / yr base salary
Posted 24 Sep 2026
Advertised as “Lead Instructional Designer”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
| Base salary | CA$90,000 – CA$105,000 / yr |
|---|
About Neon One
At Neon One, we believe that technology is the key to building vibrant communities of generosity. As a leader in nonprofit software since 2004, we create intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen every day.
Our culture is powered by empathy, innovation, and a shared mission to empower organizations making a difference. We operate with a customer-first mindset, take pride in extraordinary results, and grow together by supporting each other and embracing bold new ideas. If you’re passionate about using your skills to drive real impact and want to thrive in a collaborative, fully remote environment, Neon One is the place for you.
About the Role
We are seeking a strategic, highly collaborative, and technically proficient Lead Instructional Designer to drive our instructional design strategy. In this pivotal individual contributor role, you will be a technical visionary and the primary engine for moving complex learning initiatives forward. You will partner closely with the Technical Writing function to ensure seamless alignment between our product documentation and learning pathways. Additionally, you will serve as the primary stakeholder in our transition to a newly built, custom Learning Management System (LMS). By partnering directly with external developers, product managers, and subject matter experts, you will define the instructional UX, authoring requirements, and system capabilities needed to deliver a world-class customer education experience.
Responsibilities
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Cross-Functional Project Leadership: Act as the central driver for learning initiatives. Build strong partnerships across departments, proactively manage stakeholder expectations, and keep complex projects moving forward on schedule without relying on direct reporting lines.
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LMS Migration & Strategic Ownership: Act as the primary business owner for offboarding our current academy (Skilljar) and transitioning to a custom-built LMS. Define system requirements (e.g., authoring workflows, learner UX) and guide external developers to ensure the platform meets both customer needs and instructional design standards.
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Team Collaboration & Workflow Design: Work closely with the Technical Writer, Enablement Manager, and Customer Operations Managers to establish scalable design systems, style guides, and AI-assisted content workflows that make our learning content accessible to our customer base.
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Technical Curriculum & Certification: Architect end-to-end learning pathways, role-based certifications, and self-paced academies for admin users and enterprise clients.