IT Analyst

Be You. Be Bold. Choose Duke.

Senior IT Analyst, Procurement Systems (SAP S/4HANA & SRM)

Be You.

At Duke University, technology powers the critical business operations that support world-class education, research, and healthcare. As a Senior IT Analyst within Administrative Systems Management (ASM), Duke's SAP Center of Excellence, you will play a key role in supporting and advancing procurement and supply chain business processes across Duke University and Duke Health.

In this role, you'll combine business analysis, SAP expertise, project leadership, and stakeholder collaboration to deliver solutions that enhance procurement operations and enterprise efficiency. You'll serve as a trusted functional expert for SAP procurement technologies while partnering with business and technical teams to drive innovation and continuous improvement.

Minimum Qualifications

Education

Bachelor's degree or equivalent combination of education and experience required.

Experience

• Minimum of five years of experience in business operations or financial management, preferably within higher education or healthcare environments.
• Experience configuring and implementing SAP Procurement and Supply Chain components, or comparable ERP systems.
• Broad understanding of materials management, purchasing, and inventory management processes.
• Demonstrated ability to manage multiple projects and assignments simultaneously.
• Ability to effectively collaborate with technical, operational, and functional stakeholders.
• Preferred Qualifications
• Experience working in higher education, healthcare, or large complex organizations.
• Experience supporting SAP S/4HANA, SAP SRM, SAP MM, and Business Warehouse (BW) solutions.
• Exposure to enterprise system integrations and related technologies.
• Project management experience supporting enterprise application initiatives.

Work Arrangement

This position may be eligible for Duke's flexible work arrangements based on business and departmental needs.

This position does not provide visa sponsorship. 

Be Bold.

What You'll Do

As a Senior IT Analyst, you will provide strategic and operational support for Duke's procurement and supply chain systems while helping deliver technology solutions that improve business outcomes.

• Support & Optimize Enterprise Procurement Systems
• Provide day-to-day support for SAP S/4HANA MM and SAP SRM business processes, including configuration, troubleshooting, issue resolution, and system enhancements.
• Perform requirements gathering, business analysis, solution design, and configuration for procurement-related enhancements.
• Develop and maintain documentation supporting business processes and SAP solutions.
• Lead Technology Projects
• Lead procurement and supply chain technology initiatives from concept through implementation.
• Manage project plans, timelines, stakeholder communications, testing activities, and solution deployment efforts.
• Facilitate meetings, coordinate cross-functional teams, and support organizational change efforts.
• Serve as a Functional Subject Matter Expert
• Act as the SAP Procurement and Supply Chain configuration expert supporting critical business operations.
• Provide guidance on procurement processes, purchasing workflows, inventory management, and related business functions.
• Support SAP MM Invoice Verification processes and related integrations.
• Drive Data & Reporting Solutions
• Serve as the Procurement team's Business Warehouse resource, collaborating on requirements analysis, data modeling, reporting, security, and integration activities.
• Partner with functional and technical teams to deliver reporting solutions that support operational and strategic decision-making.
• Collaborate Across Duke
• Work closely with business stakeholders, developers, analysts, and other ASM teams to design and implement effective solutions.
• Contribute to continuous improvement efforts that enhance procurement efficiency, system performance, and user experience.

Choose Duke.

Administrative Systems Management (ASM) serves as Duke's SAP Center of Excellence, supporting critical enterprise systems that enable the University's academic, research, healthcare, and administrative missions. The Procurement team delivers technology solutions that strengthen procurement operations, supply chain management, and financial stewardship across Duke University and Duke Health.

Joining ASM means becoming part of a collaborative team that values innovation, service excellence, continuous learning, and meaningful impact. Your work will directly influence how Duke leverages technology to support its mission and community.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.