Technical Support Expert
MX$20,500 / mth base salary
Posted 25 Sep 2026
Advertised as “Technical Support Expert I”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- I
- Management level
- Individual contributor
- Contract
- Full-time
- Visa sponsorship
- Not offered
| Base salary | MX$20,500 / mth |
|---|---|
| Cash bonus | MX$3,660 |
| Total comp | MX$245,000 – MX$248,500 |
Study levelCertificate
Field of studyHardware Support, Information Technology, Networking (or related)
Study levelAssociate degree
About SpotOn
We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
-
Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
-
Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
-
Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
About the role
The Technical Support Expert I provides expert support for payment devices, printers, and related hardware. This role combines deep technical knowledge with strong customer service skills to ensure timely resolution of hardware and connectivity issues while guiding clients clearly and maintaining service excellence.
What you'll do
Process Optimization
-
Follow and refine standard procedures to ensure consistent hardware support.
-
Identify recurring hardware or connectivity issues and suggest workflow improvements.
-
Document case outcomes accurately in CRM and ticketing systems (e.g., Salesforce, Zendesk, Freshdesk).
Technical Support & Troubleshooting
-
Troubleshoot and resolve issues with payment devices, printers, scanners, and peripherals.
-
Configure and set up hardware devices, including connectivity via USB, Bluetooth, or Wi-Fi.
-
Guide clients through firmware updates, driver installation, and system compatibility fixes.
-
Diagnose connectivity and network issues, including LAN/WAN setups and IP configuration.
-
Support POS systems and their integration with hardware devices.
Client Advocacy & Communication