Technical Services Executive

Technical Services - Executive

Location: Bangalore

Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.

Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and speciality threads.

With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide.

Role Purpose:

• To build positive communications with middle-senior level positions at apparel or footwear & accessories customers. And provide them with technical service/support with quick response and technical problem solving.
• To enhance our customers’ knowledge on Coats products and technical capability via regular technical training/seminar for medium-senior level personnel at apparel or footwear & accessories customers.
• To assist sales force in generating new business in apparel or footwear & accessories customers via technical expertise and technical inputs or recommendations.
• In conjunction with superior/line manager & relevant teams to analyse, evaluate & test new products as a result from new development process or due to some changes, eg: raw material, manufacturing process, chemicals, etc and make sewing analysis/trial.

What you will do (Key Responsibilities):

1. Leadership & Project Management:

• Providing instruction to the apparel or footwear & accessories, both brand and vendor customers to overcome technical situations in the field
• Advising on required areas for improvement related to threads, the stitching process and post stitching process.
• Providing technical training/seminar for both internal, external customers and junior technical service executive as required.
• Cultural awareness - operating effectively in a global environment that requires personal sensitivity and adaptability.

2. Communication & Team Player:

• • Effectively communicates with internal & external customers.
  • Continuous liaison and feedback with line manager (superior), Sales team and Customer Service teams on relevant issues from the field.
  • Able to collaborate and work within a team environment sharing knowledge and experience encouraging growth and trust on a personal and business level.

3. Planning & Organizing:

• • Responsible for time management related to the Technical Services role in apparel or footwear & accessories business. Effective response to customer needs.
  • Forward planning when involved in the PES or EVC studies ensuring all customers’ needs are met.
  • Organizing work effectively to reflect the company’s priorities and business interests and ensuring timely execution.
  • Results Orientation - achieving high levels of personal and team performance.

4. Awareness & Innovation:

• • Working closely with Sales team, Global Account team as well as apparel or footwear & accessories brand and vendor customers to identify and understand their needs, servicing and solving potential growth areas in an innovative forward-thinking manner.
  • Forward thinking - anticipating future opportunities or requirements and planning to meet the potential in the marketplace and liaise with superior/line manager for further actions.
  • Critical thinking - identifying patterns and trends in the field and communicating effectively to superior/line manager so that strategies can be discussed with top/senior management & planned.
  • Constant vigilance in the field; collecting competitor activities in the field and information on products and process. Identifying problems before they become issues (preventative maintenance).

Who you are (Requirements):

• B. Tech: Majoring in Textile Engineering
• Candidate from other industry applications - Mandatory.
• Good English, both speaking & writing.
• Good product knowledge.
• Good technical knowledge & know how on apparel business.

At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us.

Coats is an equal opportunity employer and is committed to ensuring employment practices that promote diversity across its workforce. 

We are dedicated to creating a workplace that values and respects the unique perspectives, experiences, skills, and backgrounds of all employees.

We encourage talented individuals from all walks of life to join us in shaping an inclusive and forward-thinking organisation.

Apply now to be part of our dynamic team and help shape the future of textiles.