Officer, Technical Services

Technical Service Executive

Location: Hung Yen

Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.

Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and speciality threads.

With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide.

Role Purpose:  

• To provide quality technical services to brands and customers in both thread and trims business.
• To support the sales team to develop a profitable sales argument in favour of the Coats offer for thread and trims by conducting training, seminar, product recommendation, development, and trials. 

What you will do (Key Responsibilities):  

Coats value added technical solutions management:

• Managing Coats sewing, embroidery and trims solution activities for customers
• Conducting Thread audit, Trims audit, Training programs, Workshops, Consumption Analysis, Logo Enhancement, etc. coming under Coats sewing, embroidery and trims solutions

Business development functions:

• Promoting the company’s top of the line products in thread and trims to customers using the Technical Service concept
• Using high level of technical input to build very strong business relationships with development/ production/ quality assurance personnel in customer organization
• Delivering technical presentations & conduct technical seminars to key customers as well as brands in order to build a strong image for Coats technical services
• Supporting to influence Product up-gradation in brands and customers
• Supporting new product launch and penetration in the market place

Supporting Sales efforts:

• Interaction with the salesperson to ensure that everybody works in tandem and towards the same goals
• Advising complaint handling guidance/ assistance for the sales/ QA whenever required
• Training the sales team on the technicalities of threads, trims & applications

Who you are (Requirements): 

• University/ college degree in garment or related field.
• Good communication in English, Chinese and Vietnamese
• At least 3-year experience in apparel industry or related industry with experience in product development, production and team management

At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us.

Apply now to be part of our dynamic team and help shape the future of textiles.