Technical Architect

ServiceNow Senior Technical Architect / Manager

Location: Warsaw - 2 days office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

ServiceNow is a global platform widely used to manage enterprise service processes and digital workflows.
As a Senior ServiceNow Developer, you will be responsible for implementing, extending, customizing, and maintaining solutions across multiple ServiceNow modules. You will work closely with architects, business stakeholders, and delivery teams to translate requirements into high‑quality technical solutions aligned with best practices, platform standards, and client needs.

We focus particularly on projects within IRM / GRC, HRSD, SecOps, CMS and ITOM, and experience in these areas will be highly valued.

Your key responsibilities

• Develop, configure, and customize ServiceNow applications across supported modules.
• Implement workflows, automation, business rules, integrations, and data models according to functional and technical requirements.
• Collaborate with technical leads and architects to ensure solutions are scalable, maintainable, and aligned with platform best practices.
• Work with stakeholders to refine requirements and translate them into actionable development tasks.
• Build and optimize UI policies, client scripts, scripts includes, integrations, and ACLs.
• Participate in code reviews, testing cycles, and quality assurance to ensure reliable delivery.
• Support platform enhancements, upgrades, performance improvements, and issue resolution.
• Implement and maintain dashboards, reporting, and Performance Analytics elements.
• Cooperate with teams working across ServiceNow modules, including IRM / GRC, HRSD, SecOps, CMS, ITOM, and others.

Skills and attributes for success

To excel in this role, you must possess a comprehensive understanding of the platform and exhibit confidence when working through implementation, customization, or maintenance projects. This may be demonstrated through:

• Strong hands-on knowledge of at least 3 ServiceNow modules (preferably IRM / GRC, HRSD, SecOps, CMS or ITOM).
• Practical experience with workflow design, automation, scripting (server/client), and custom application development.
• Familiarity with integrations (REST, SOAP, MID Server) and broader enterprise architecture patterns.
• Understanding of relationships between platform workflows, data models, and cross‑module dependencies.
• Excellent stakeholder communication and ability to translate complex requirements into technical solutions.