Onboarding Manager

Albi is seeking an experienced and highly organized Large Tier Onboarding Manager to lead onboarding for our mid-market and enterprise clients. This role is critical in ensuring our larger, more complex restoration businesses achieve a smooth transition onto the Albi platform. You will be the primary point of contact from contract signature through go-live, managing multi-stakeholder projects, training sessions, and change management across multiple locations. With frequent travel (70-80%), you’ll be on the front lines of client success in building relationships, driving adoption, and ensuring each customer is set up for long-term value.

Requirements

Requirements:

• 4+ years of experience in client onboarding, implementation, or project management within SaaS or technology solutions with Mid-Market accounts

• Proven ability to manage complex, multi-location onboarding projects with mid-market or enterprise clients

• Strong communication and facilitation skills, with experience leading both in-person and virtual training sessions for end users and leadership teams

• Ability to travel 70-80% of the time to client locations across the U.S.

• Comfortable engaging with senior stakeholders (owners, executives, admins) and field users alike

• Excellent presentation and change management skills, with the ability to influence adoption across diverse teams

• Skilled in managing timelines, dependencies, and multiple concurrent onboarding projects

• Ability to identify and implement process efficiencies that enhance the client experience at scale.

• Self-starter with the ability to work autonomously and proactively solve problems in dynamic environments

• Works closely with Product, Sales, and Customer Success teams to ensure a seamless transition from sale to adoption.

• Proficiency with CRM/project management tools (HubSpot or similar)

• Experience in the restoration or construction industry is a strong plus

Benefits

We’re driven by purpose, fueled by high energy, and backed by venture funding. We’re unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating which is why we are an In-Office first organization requiring our teams to be at our Oak Brook office 4 days a week.

We offer a generous compensation package which includes;

• Good balance of personal autonomy and team collaboration on projects
• Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems
• Be in an environment where your input is highly valued and personal growth is prioritized.
• Interesting and challenging work.
• Competitive Salary
• Generous PTO.
• Medical, dental, and vision insurance coverage.
• Regular team events and off-sites.
• Equipment budget - everything you need to do your best work
• Continuing education, mentoring, and career development opportunities
• 401K Plan + Matching.

Your journey is your own, and we’re here to help you thrive, no matter your starting point.