People Operations Manager

Reporting into the Global Director, the Senior People Operations Manager is responsible for the day-to-day people operations experience across Chase studios (LA, NY, and Bristol, UK).  Working with the Chase Leadership Team, this role is the primary operational partner for employees and leaders on HR-related questions, processes, and programs collaborating closely with the Talent Director. The role owns core people operations execution, including employee relations, benefits administration, performance processes, HR policies and procedures, PEO partnerships, and onboarding support. This role will be critical in unifying and streamlining processes across studios while continuing to foster a culture of psychological safety and belonging.

Requirements

Responsibilities:

Employee relations: 

• Act as main point of contact for employee HR concerns, questions, and day-to-day people needs 
• Maintain employee records and documentation
• Handle employee relations matters thoughtfully, consistently, and confidentially, engaging support of legal counsel if needed
• Manage employee extended leaves of absence and other employee lifecycle needs in partnership with the appropriate internal and/or external resources 
• Communicate employee issues and concerns to studio leads & work together to align on resolution or path forward 
• Foster a workplace where employees can seek support with confidence

Benefits administration: 

• Manage and administer employee benefits programs globally and ensure clear, timely communication about available programs 
• Maintain working knowledge of the differences between US and UK benefits and people processes, seeking support for legal or compliance questions as needed
• Partner with the US & UK PEOs on benefits, payroll related questions, annual renewals, and other people operations needs

Performance review management: 

• Support department leads across all offices with the performance evaluation process
• Manage review process, including timelines, communications, documentation,
  and follow up 

Policy and procedure development: 

• Contribute to the development, evolution and implementation of US & UK HR policies
  and procedures
• Update and maintain employee handbooks (US & UK) 
• Track employee vacation, sick time, and other applicable leave or time off processes 

Company culture and DEI: