Agile Delivery Manager

About Charlotte Tilbury Beauty 

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing. 

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. 

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us. 

**About the role

**We are looking to hire an Agile Delivery Manager to join our Technology team. The Agile Delivery Manager will be embedded in our World Class Shopping community which formerly comprised of two squads that’ve now merged. The role’s main focuses will be to enable the team to collaborate and harness best practices to work well as a unit, in addition to working with a wide range of other teams such as digital, product, digital product design and third parties to deliver key roadmap initiatives.

As Agile Delivery Manager you will

·Define & embed the right fit of practices, tools and techniques from Scrum, Lean & Kanban to help the squads work more efficiently.

·Facilitate agile ceremonies as appropriate, including Daily Scrum, Sprint Planning, Sprint Demo and Retrospective and Backlog Refinement.

·Identify continuous improvement opportunities and best practices that will progress ways of working across teams.

·Ensure teams collaborate, communicate, and focus on what is most important.

·Coach team members on the most appropriate agile techniques and approaches.

·Work closely with Product to prioritise work through the backlog.

·Where appropriate implement the appropriate scrum of scrums to support multiple delivery streams.

·Work closely with teams across the business to co-ordinate the delivery of key roadmap initiatives.

·Facilitate meetings and workshops to align & coordinate teams.

·Proactively manage dependencies and remove blockers to get the best value against constraints.

·Define clear project plans and regularly update on progress and key risks to the wider Charlotte Tilbury business and senior stakeholders as the delivery of a project moves forward.

·Participate in the Delivery community to share knowledge and best practices.

Who will you work with

Head of Delivery, Tech and Systems team

About you

·Proven experience as an Agile Delivery Manager.

·A recognised Scrum Master certification.

·A recognised Project Management Qualification is a bonus.

·Broad knowledge of Agile Frameworks and techniques e.g., Scrum, Scaled Agile, Kanban, writing and breaking down user stories, relative estimation.

·Proficient coaching & facilitation skills.

·Able to maintain, influence and motivate a team.

·Outstanding skills and knowledge of servant leadership, conflict resolution, continual improvement, empowerment, and increasing transparency.

·Able to ensure the team is transparent and that the work is understood externally.

·Able to create an open and collaborative environment to work in, be flexible, adaptable and have a willingness to learn.

·Capable of managing and communicating work, risks, and dependencies across teams.

·Able to navigate and negotiate around obstacles, does not shy away from difficult conversations.

·Experience in working on multiple initiatives simultaneously and delivering against tight deadlines.

·Able to demonstrate initiative and a proactive approach to workload. Anticipating problems and head them off before they compromise deadlines.

·Good understanding and experience of retail environments.

·Strong experience of agile & delivery tooling e.g., JIRA, Figma, Mural, Monday.com etc.

Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam. 

While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed. 

Why join us? 

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves 

• We’re a hybrid model with flexibility, allowing you to work how best suits you 

• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday 

• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey 

• Financial security and planning with our pension and life assurance for all 

• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues 

• Bring your furry friend to work with you on our allocated dog friendly days and spaces 

• And not to forget our generous product discount and gifting! 

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process. 

Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind‑the‑scenes moments.