HR Associate

Laundryheap is a global on-demand laundry and dry-cleaning company operating across the UK, India, Singapore, Dubai, France and Slovenia. Our People team keeps a fast-growing, multi-country business running smoothly. We're looking for an HR Associate to be the operational engine behind it.

Reporting to HR Ops, you'll own the day-to-day, high-volume work that makes HR run: onboarding, offboarding, lifecycle admin, payroll support, reporting, and HR and office coordination.

What you'll do:

1. Onboarding: Own onboarding from offer acceptance through Day 1, so every new hire has a smooth, well-documented start.

• Work closely with Talent Acquisition, who handle documentation and background verification up to the offer
• Track post-offer BGV completion and escalate discrepancies to the relevant manager, keeping HR Ops informed
• Coordinate ID cards, WeWork parking and card access with IT and facilities
• Collect salary, bank, PF and UAN details from new joiners for processing
• Compile onboarding and 30-day feedback data for HR Ops to review and act on

3. Offboarding: Manage the administrative backbone of standard exits, maintaining accuracy and ensuring outbound communication is always reviewed before release.

• Own the offboarding process end-to-end on Hibob for standard exits, maintaining accurate, up-to-date records
• Draft experience letters and responses to post-exit queries, routing each for HR Ops review and sign-off before release, without exception
• Coordinate PF/UAN and bank-detail updates required as part of the exit process

5. Employee lifecycle:

• Process and maintain confirmation records on Hibob during and following probation
• Ensure all lifecycle documentation is accurately uploaded and maintained on Hibob

7. Engagement and communication: Keep the employee experience running smoothly through consistent communication and well-executed events.

• Distribute HR announcements and reminders
• Own the logistics and on-ground execution of engagement events, including vendors and volunteers

9. Reporting and data governance: Be the custodian of data accuracy across HR systems and reporting.

• Compile data for MIS, HRIS, engagement reports and the monthly HR Ops dashboard
• Track vendor invoices and expense documentation, escalating discrepancies to Finance