Technical Support Agent

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Candidates who apply for this role must be Bilingual French/English speaking to be considered for the role.

Position Description:

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.

Position Location:

Remote (U.S.-based)

Reports To:

Technical Support Manager

What We’re Looking For:

Requirements:

• 1+ year of Customer Service experience (Helpdesk experience preferred)

• Background in restaurant or call center environments

• Strong problem-solving and communication skills

• Solid typing skills and working knowledge of Windows OS

• Reliable broadband/fiber internet and access to a backup work location

• Networking experience a plus

• AAS in electronics tech or computer science a plus

• A+ or Microsoft certifications a plus

Additional skills: