Technical Support Agent

Join our client, a leading international BPO company, as a German-Speaking Technical Support Specialist in Greece. Whether you favor remote or on-site work, and regardless of whether your expertise lies in software or hardware tech support, our client offers comprehensive training to help you find the ideal role that ensures the best possible results.

In this position, you will be vital in assisting customers with technical inquiries, providing exceptional service, and ensuring customer satisfaction.

Responsibilities

• Handle incoming technical support requests via phone, email, and chat.
• Utilize problem-solving skills to troubleshoot issues efficiently.
• Build and maintain positive relationships with customers through effective communication.
• Document all interactions accurately within the CRM system.
• Collaborate with team members to enhance service delivery and resolve challenges.
• Follow established procedures and enhance knowledge of product updates.

Requirements

• Fluency in German (C1-C2) and very good command of English (B2).
• Technical knowledge and experience in a support role is preferred.
• Proficient in MS Office and ability to navigate CRM systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving capabilities and attention to detail.
• A customer-focused mindset with a passion for helping others.
• Ability to work independently and as part of a team.

Benefits

• Competitive Salary
• Monthly Bonuses
• Meal Vouchers
• Health care benefits and numerous other discounts
• Continuous Training and access to Educational Platforms
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation