Partnership Manager

Overview

We want to drive and develop partnerships with Live Entertainment brands to deliver best in market offers for our corporate clients and concierge members globally. We want this part of our service to be commercially driving revenue across the business.

As our Senior Partnership Manager – Entertainment, you will play a pivotal role in shaping and growing Ten's global entertainment proposition. Your focus will be on developing and strengthening strategic partnerships that provide our members with priority access, exclusive benefits, and unforgettable experiences across the worlds of sport, music, theatre, arts and corporate hospitality.

Working with some of the world's leading entertainment providers, you'll cultivate long-term supplier relationships that deliver exceptional value for our members while fulfilling contractual commitments across our client benefit programmes. You'll be responsible for maximising the commercial value of Ten's existing entertainment portfolio, driving sustainable revenue growth through our established partnerships, while identifying and securing new commercial opportunities that further expand our global offering.

Success in this role will require a strong blend of commercial acumen, strategic thinking, relationship management, and negotiation skills. Working collaboratively with internal stakeholders and external partners, you'll create innovative partnership programmes that not only generate incremental revenue but also enhance the member experience, increase engagement, and deliver outstanding client value.

Ultimately, your success will be measured by your ability to grow revenue, strengthen strategic partnerships, increase utilisation of our entertainment proposition, fulfil contractual client commitments, and consistently deliver exceptional member experiences reflected through positive feedback and industry-leading Net Promoter Scores (NPS).

This is an exciting opportunity for an experienced partnership professional to shape the future of Ten's entertainment proposition and play a key role in accelerating the next phase of growth for one of the world's leading lifestyle and concierge businesses.

Key Responsibilities

• To take full accountability for all partnerships and contracts secured by you that fall within your market across all genres. Develop clear strategies to ensure we have best in market offers, inventory (e.g. Ticket allocations) commission agreements in place (where not detrimental to access), and proposition materials (e.g. Social Media assets)
• To support Lifestyle Managers to maintain relationships with partners to ensure we are nurturing an ongoing sustainable relationship for future growth
• To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies
• Monitor redemption, data analytics and demand of live events and ticketing genres to ensure it’s resonating with the member base. Based on this continued understanding make improvements to the strategy by member group (or client) and region ensuring we have relationships in place which are driving engagement, acquisition, loyalty and revenue 
• Work closely with the Global Head of Live Entertainment, Content and Marketing department ensuring all offers and events have maximum exposure to members
• To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market
• To work closely with the relevant operational teams across the business to ensure you are fully aware of all best practice to ensure we are consistently improving processes
• To work with the relevant stakeholders across the business to create a holistic strategy for approaching vendors. To ensure teams across the business are kept fully up to date with changes and new processes implemented
• To drive efficiency within entertainment teams (or entertainment requests) by continuously developing and improving processes; sharing successes and implementing processes learnt from other regions
• Propose and implement new strategies, campaigns and to positively impact on member satisfaction/NPS, corporate revenue and efficiencies 
• Contribute to wider strategic goal, and offer procurement for the global team or for wider region with support from your Director
• Work with Client Services and Regional Business Development Managers with all client related matters; supporting on new business proposals
• Be available to lead, maintain and support on any established client and member relationships

Requirements

We are looking for someone who is:

• Experience in procuring and maintaining Live Entertainment relationships (across multiple levels e.g. Promoters, Ticketing Platforms, venues eg), benefits and offers, contract management and negotiation.
• Has experience in, but not essential: Broad working knowledge of key brands and partners globally across various lifestyle industries (retail, dining)
• Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the Live Entertainment and general proposition key objectives
• People management skills; having the ability to motivate and drive performance in others (whether line reports or colleagues). Effectively communicating and motivating people to ensure you are always obtaining the best results.
• Can demonstrate experience of working within a customer-led industry and strives to continuously deliver excellent customer service.
• Project management; being able to manage highly complex global projects with multi-stakeholders internally and externally
• Account management; to interact with Senior stakeholders building trust and loyalty, ensuring you deliver on all requirement agreed, point of escalation and present new business initiatives
• Able to create and drive strategy within the Live Entertainment sector, using performance data, industry knowledge and leadership skills to make analytical decisions.
• Ability to use Excel and Powerpoint to an independent, competent, professional level
• Experience in marketing and use of social media to drive promotion and usage of assets and proposition negotiated
• To be a beacon of best practice in your leadership style at all times, to create and nurture a culture of success, professionalism
• Proven track record of negotiating and procuring relationships offers or events; or managing a sales/negotiation team  
• Natural commercial drive and innovation, always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders.  A natural networker who can develop and implement new initiatives to commercially impact the team and business 
• A passion for working in a business that places members and customer service at their core as well as commercial success
• A passion for motivating and developing people
• A natural communicator who always takes the time to keep their team and colleagues informed and up to date, always considers the best way to tailor communication to different individuals rather than robotically forwarding emails and reports
• Great people management skills; you can demonstrate the ability to influence and persuade senior stakeholders and colleagues in other departments, and will be recognised as a supportive and effective colleague particularly during busy or high-pressure periods for the business

Guidelines for Hybrid/Home Office:

• This role requires candidates to commute to the office at least 2-3 days per week. Please note this is a non-negotiable requirement.
• A secure home office at your confirmed address, free from background noise or other distractions when working remotely
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

Who Are We

Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.

Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/

Commitment to Diversity 

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”