AI Capability & Fluency Manager

AI Capability & Fluency Manager – Hybrid Working London and Home

This role helps Sainsbury’s unlock the value of Artificial Intelligence by building the skills, confidence and understanding colleagues need to use AI well, safely and responsibly in their day-to-day work. Sitting within the AI Centre of Excellence, this role owns the AI fluency curriculum and certification pathway across the business, from foundational AI literacy for all colleagues through to deeper capability for managers and technical specialists. 

Working in a matrix environment, the AI Capability & Fluency Manager role partners with People, Learning & Development, Technology and the wider AI CoE to make AI learning practical, role relevant, accessible and connected to measurable business value. 

What I am accountable for

• Own Sainsbury’s AI fluency curriculum and certification pathway, defining clear capability requirements and learning pathways for different colleague groups and roles. 
• Design, create and curate high-quality AI learning content, blending Sainsbury’s specific material with the best partner and external content.
• Make AI learning accessible and relevant for colleagues across stores, depots and support centres, regardless of role, function or prior digital experience. 
• Embed safe and responsible AI use throughout all learning, working with AI Governance and Assurance to ensure colleagues understand the right guardrails.
• Partner with People, Learning & Development, Technology and the wider AI CoE to embed AI fluency into learning journeys, onboarding, role expectations and adoption activity.
• Support AI champion networks and communities of practice, sharing learning, use cases and good practice across the business.
• Measure impact through take-up, capability growth, confidence and application in real work, using insight to continuously improve the learning offer and connect it to business value. 

What I need to show

• Strategic thinking with a practical, hands-on approach to making learning land well and change how people work.
• Excellent communication, facilitation, relationship-building and stakeholder management skills. 
• Strong analytical and problem-solving skills, with the ability to use insight to prioritise, simplify and improve.
• Confident personal use of AI tools, with curiosity about emerging technology and a clear view of what good looks like for different roles.
• High levels of curiosity, balanced with pragmatism — knowing when “good enough” is the right call and when rigour is non-negotiable. 

What I need to know

• Strong experience in capability building, learning and development, or a related field, ideally in a technology, digital, data or AI context.
• Experience designing and delivering learning or upskilling programmes across a large organisation, for a broad range of audiences and skill levels.
• Good understanding of AI literacy, including how to make complex topics simple, practical and relevant for non-technical colleagues.
• Strong instructional design and facilitation skills, with experience creating engaging content, pathways and assessments.
• Experience measuring learning impact and using insight to improve content, delivery and outcomes.
• Ability to own and manage programmes end to end, balancing structure, pace and pragmatism in a fast-moving environment. 
• Experience working with champion networks or communities of practice. 

Essential Criteria

• Strong experience in capability building, learning and development in a data and AI context.
• Excellent stakeholder management, communication and relationship-building skills. 
• Strong instructional design and facilitation skills, with experience creating engaging content, pathways and assessments.
• Experience designing and delivering learning or upskilling programmes across a large organisation, for a broad range of audiences and skill levels.
• Experience with AI tools including Microsoft Copilot, and with how to teach practical, everyday use.

Desirable

• A relevant learning or instructional design qualification, or equivalent practical grounding.

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Responsibilities

At Sainsbury’s, data sits at the heart of how we operate, innovate and serve our customers. Our Data & Analytics team is building a technically advanced, commercially focused and impactful capability, powering our Next Level Strategy and helping to create a Sainsbury’s powered by industry leading AI algorithms. We use data, technology and advanced analytics to drive better decisions across the business, from forecasting and optimisation to experimentation, personalisation and machine learning. With one of the richest retail datasets In the UK and a portfolio spanning Sainsbury’s, Argos, Habitat and Nectar, the opportunity to innovate is huge. Here, you’ll tackle complex challenges at scale, create measurable impact and grow quickly alongside brilliant colleagues. People who thrive with us combine business understanding, technical expertise and curiosity, with a natural instinct for problem-solving. Join us and help shape the future of retail through data and AI. 

Qualifications

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).