E-Learning Developer & Community Executive

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness  | For Freedom | For Unity Against Racism

The E-Learning Developer & Community Executive will support the development, delivery and continuous improvement of BBD Academy Online, ensuring learners have an engaging, accessible and high-quality digital learning experience.

The role combines e-learning development, LMS management, digital content, learner support and online community engagement. Working closely with the Head of Academy, trainers and internal teams, the postholder will create and maintain engaging learning content, support online courses and webinars, manage digital communities and use learner data and feedback to improve the platform.  The postholder will help develop BBD Academy Online into an engaging digital Academy that learners return to, participate in and grow through, combining high-quality learning content with community, industry insight and opportunities for creative and professional development.

Key Responsibilities

E-Learning & Platform Management

• Manage and maintain BBD Academy Online, ensuring courses, resources and learner journeys are organised, accurate and up to date.
• Set up and maintain courses, learning modules, activities, resources and assessments within the LMS.
• Test courses and digital content to ensure a consistent, accessible and user-friendly learner experience.
• Upload and manage learning materials, recordings, videos, presentations and supporting resources.
• Support the development and delivery of online and blended learning programmes.
• Identify and resolve technical or learner issues, escalating where required.
• Work with internal teams and external suppliers to improve platform functionality and user experience.

E-Learning Development & Instructional Design

• Develop engaging digital learning content using tools such as Articulate 360, Rise and Storyline.
• Convert existing content into engaging online and blended learning experiences.
• Create storyboards, scripts, student handbooks, templates and supporting learning materials.
• Develop interactive activities, knowledge checks, quizzes and other digital learning experiences.
• Produce screencasts, how-to videos and other content to support learners.
• Apply strong instructional design principles to ensure content is clear, accessible and engaging.

Community & Learner Engagement

• Support and moderate the BBD Academy Online community, encouraging positive and meaningful participation.
• Develop opportunities for learners to share ideas, work and experiences and participate in creative conversations.
• Manage and develop community content, discussion prompts and peer engagement.
• Support the use of challenges, XP, achievements and other platform features to encourage regular engagement.
• Monitor learner activity and respond to questions, feedback and support requests.
• Help build an inclusive and supportive online learning community.

Digital Content & Industry Insights

• Support the development of digital content that gives learners insight into creative careers and the fashion industry.
• Work with industry professionals and trainers to develop engaging online content, including videos, interviews, articles, webinars and career-focused resources.
• Support the development of practical resources through the Community Hub, including career tools, templates, portfolio guidance and other learner resources.
• Maintain high-quality visual and editorial standards across the platform.

Online Courses & Webinars

• Support the planning, set-up and delivery of scheduled online courses and webinars.
• Liaise with trainers and participants before, during and after sessions to provide logistical and technical support.
• Support online facilitation and ensure participants have the required materials and resources.
• Monitor engagement and gather feedback to support continuous improvement.
• Maintain organised records of courses, resources and recordings.

Data, Quality & Continuous Improvement

• Monitor learner engagement and platform activity, including:

• Active users and platform usage

• Module and course completion

• Challenges and XP activity

• Community engagement

• Learner drop-off points & feedback

• Proofread and quality-check digital content before publication.

• Identify risks, resolve issues and escalate where appropriate.

Brand, Digital & Technical Development

• Ensure all online learning content reflects BBD's brand, values and creative identity.
• Support the development of visually engaging, interactive and responsive digital experiences.
• Use digital tools and technologies to enhance learner engagement and the platform's value proposition.
• Work with HTML, CSS and JavaScript where required to support customised digital learning experiences and platform solutions.
• Support responsive and mobile-friendly content development.
• Maintain effective organisation and management of digital assets.

Administration & Stakeholder Support

• Process applications, enrolments and learner communications as required.
• Provide a high standard of customer service to learners, trainers and stakeholders.
• Support the induction of new users onto the online platform.
• Maintain accurate records and ensure learning materials are properly organised and archived.
• Support communications and promotional activity for online and tailor-made training.
• Contribute to proposals, new training services and ideas for developing the Academy's digital offer.
• Undertake other duties reasonably requested by the Head of Academy.

Requirements

Essential

• Experience working with an LMS, e-learning platform or digital learning environment. Developing or managing digital learning content.
• Experience using e-learning authoring tools, ideally Articulate 360, Rise or Storyline. Developing online or blended learning from face-to-face content.
• Experience with HTML, CSS, JavaScript, Adobe Creative Suite, video production and/ or editing.
• Knowledge of responsive web design and digital asset management.
• Experience building or moderating online communities.
• Understanding of instructional design and learner engagement.
• Experience using data and analytics to improve digital learning.
• Strong digital and technical skills with the ability to troubleshoot and solve problems proactively.
• Excellent written and verbal communication skills.
• Strong attention to detail, organisation and time management.
• Ability to manage multiple priorities and meet deadlines.
• Confident supporting learners, trainers and stakeholders online.
• Ability to work independently and collaboratively.
• A willingness to learn new digital learning technologies and software.

Key Competencies

• Digital & Technical: Confident working across LMS, e-learning and digital platforms.
• Creative: Able to develop engaging, visually strong and interactive learning content.
• Learner Focused: Understands how to create positive, accessible and engaging learner experiences.
• Community Focused: Able to encourage participation and build an active online community.
• Problem Solving: Proactive, solutions-focused and confident troubleshooting issues.
• Organisation: Highly organised with strong attention to detail and the ability to manage competing priorities.
• Communication: Clear, professional and confident when working with learners, trainers and stakeholders.
• Innovation: Interested in new technologies, digital learning trends and opportunities to improve the Academy.

Benefits

• Competitive basic salary
• Pension and life assurance
• Enviable discounts
• Gym Discounts
• Summer Hours - 3pm Friday finish
• Half Day, Pay Day Friday (once per month)
• RetailTrust support
• And so much more!

Our Culture  

We’re an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963.  Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.