Call Center Agent
Posted 29 May 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Contract
- Full-time
Compensation
No salary listed for this role.
Role speciality
No unique specialisation
ICAP Employment Solutions, on behalf of a client, based in Thessaloniki, is currently looking a Call Center Agent.
Key responsibilities include:
- Handling inbound customer calls and inquiries in a professional manner
- Logging and updating customer cases accurately in the CRM system
- Resolving billing and account issues, as well as addressing customer complaints
- Providing detailed product and service information, including troubleshooting support
- Supporting customers through chat, email, and social media channels
Requirements
-
High school diploma or equivalent
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1+ year of experience in a call center or customer support environment
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Experience handling inbound customer support via phone, chat, and email
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Comfortable using CRM systems and basic computer tools (email, chat platforms, web applications)
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Experience working to KPIs or targets in a customer support or call center setting
Benefits
If your resume meets the requirements of the job position, we will contact you by phone to schedule a meeting.