Technical Manager
Posted 24 Mar 2026
Advertised as “Technical Manager- Technical & QA - Bangalore”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 7+ yrs
- Management level
- People management
- Contract
- Full-time
No salary listed for this role.
Field of studyAgriculture, Agro-chemicals & Pest Management, Biochemistry, Biology, Botany, Chemistry, Entomology, Food Technology, Microbiology, Zoology
Study levelBachelor's or higher
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
Requirements
About the Role:
● This position is responsible for enhancing service quality, audit readiness of Third Party audited sites in the assigned region, and Technical excellence through leadership, customer focus, and continuous service quality improvement initiatives across assigned regions.
● The incumbent will report to the Regional Technical Manager/General Manager. The incumbent will have to work as part of a multi-functional team, and this involves working with the possible stakeholders across India.
Job Responsibilities:
● Improve service quality to enhance customer retention as per AoP target in assigned region
● Ensure compliance with all PMI SOS requirements in the assigned region, completing them according to iCABs standards and achieving the PMI SOS targets set in the AoP.
● Support branches in resolving complaints as per iCAB CO tickets as per request from BM/DM after understanding the previous actions taken by BM/DM. Thoroughly investigate the issues, resolve and submit CAPA.
● Provide support to branches and customers to ensure successful qualification of third-party audits and FSSAI inspections, based on the updated lists in iCABs.
● Monitor and report deviations in RPCI service SOPs at branches and PMI-audited sites
● Assist branches with the standardization of site documentation for third-party audits, PMI audit report improvement, and site-specific SOPs. Ensure all are aligned with the contract agreement, SoW, and RPCI Service SOPs.
● Oversee complaint handling and CVC performance. Provide support to branches in managing escalated complaints, driving corrective actions, and ensuring the timely submission of RCA and CAPA reports in line with established procedures.
● Conduct Skill assessment for technicians handling Global, NK & Branch-HD & LA assigned
● Conduct surprise visits at NKA & HD accounts as and when required.