Commercial Support Manager
Posted 30 Aug 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 8–10 yrs
- Management level
- People management
- Contract
- Full-time
No salary listed for this role.
Field of studyBusiness Management, Marketing (or related)
Study levelBachelor's
Job Purpose
As a Commercial Support Manager, you will play a crucial role in managing sales data, analyzing performance metrics, streamlining sales processes, and providing insights to improve overall sales productivity. The Commercial Support Senior Manager will work closely with cross-functional teams, including Business Development, Marketing & Finance, to ensure alignment and support the achievement of sales goals.
Duties & Responsibilities
Commercial Support
-
Manage the process of supporting the commercial team in preparing proposals and presentations to ensure accuracy and consistency of information.
-
Supervise the response process for new client inquiries, particularly when the commercial team is unavailable due to meetings or conferences.
-
Ensure the client onboarding process on T-portal runs smoothly, with accurate and verified details.
-
Oversee the contract management process, ensuring effective coordination between legal, clients, and the commercial team.
-
Provide general administrative support to the commercial team as needed.
CRM & Data Management
-
Oversee the Commercial Team's collateral on OneDrive, including proposals and presentation templates, and sales enablement materials.
-
Oversee the collection, management, and analysis of Salesforce data to provide actionable insights for decision-making.
-
Maintain and improve CRM systems, ensuring data accuracy and completeness.
-
Generate and distribute regular sales performance reports and dashboards.
Performance Analysis and Reporting
-
Report on sales metrics, KPIs, and trends to provide insights and recommendations to sales leadership.
-
Support the development of sales forecasts and assist in setting sales targets.
Sales Enablement
-
Collaborate with the commercial team to identify training needs and coordinate the development of training materials and programs.
-
Provide tools and support to the commercial team to enhance productivity and success.
Cross-Functional Collaboration
-
Assist the CRO and VP of Growth in partnering with finance to ensure accurate sales forecasting and budgeting.
-
Collaborate with the commercial team to improve customer retention and satisfaction.