Sales Operations Manager

Our client is a joint venture company dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.

Role Overview

The Sales & After Sales Operations Manager owns the operations desk between CGM and its dealer network for both lines — demand and supply planning, stock allocation, order-to-cash, dealer and workshop master data, the after-sales administration desk (claims, parts orders, registers), programme settlement and the dealer scorecard.

The role runs the Sales Admin and the Service Admin as one back office serving the sales line and the after-sales line against agreed service levels. It keys and runs deadlines; it does not own commercial or technical decisions — vehicle sales decisions stay with the sales line, parts configuration, prices and claim approvals with the Aftersales Manager. It builds these processes into CGM’s ERP, Dealer Management System (DMS) and CRM as system-enforced rules and acts as business owner for the operational modules from requirement through testing, go-live and improvement.

The ideal candidate combines hands-on distribution operations experience with a strong systems mindset, has run a transactional desk to deadlines, and is comfortable designing processes, controls and reporting standards from the ground up in a start-up environment.

1 - Sales & Inventory Planning

• Run the sales and inventory planning cycle: retail, wholesale and stock per SKU per sales point, consolidation, arbitration and the supply call-off recommendation with Supply Chain.
• Maintain rolling demand forecasts by dealer and point; measure and improve forecast accuracy over time.
• Monitor stock cover, stock ageing and replenishment triggers across the network; flag exceptions.
• Prepare the quarterly target proposal for the Director and the planning inputs for monthly and quarterly reviews; chair the weekly trade meeting and the monthly S&OP.

2 - Stock Allocation & Order-to-Cash

• Own stock allocation to dealers and points under the fair-share and scorecard-tier rule, including priority handling under supply constraint and transfers between territories.
• Own the order-to-cash process end to end: dealer order request, sales order created by the Sales Admin, machine approval, VIN allocation FIFO, payment instruction, PDI request, release record, invoice, dispatch, receipt.
• Run consignment placement, conversion, count and recall, and the dealer stock return process.
• Work with Finance on the debt gate, payment modes and bank guarantees, keeping separation of duties: operations never releases credit.