Log in

You

Profile
Goals

Community

People

Pay & Market Info

Roles
Employers
Qualifications

Job Search

Jobs

Preferences

CurrencyUSD

Support

About
Feedback
Help

← Back to jobs

Guest Relation Officer at AYANA Hospitality — BranchFactor

← Back to jobs

Guest Relation Officer

AYANA Hospitality · Komodo

Posted 26 May 2026

Advertised as “Mandarin Guest Relation Officer (Native/Speaker) | AYANA Komodo”

BranchFactor Summary

The original posting with the fluff stripped out

Management level: Individual contributor

Compensation

No salary listed for this role.

Role speciality

Guest Relations

Required qualifications

CertificationsHSK Level 4

Field of studyHotel Management, Rooms Division, Mandarin (or related)

Study levelDiploma

Preferred qualifications

Study levelBachelor's

Original posting

AYANA Hospitality is excited to offer the position of Mandarin Guest Relation Officer (Native/Speaker) at our stunning AYANA Komodo resort. This role is critical in cultivating a welcoming atmosphere for our guests, ensuring they receive premium service throughout their stay. You will use your language skills and hospitality expertise to create memorable experiences.

Responsibilities

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries

More openings like this

Guest Relation OfficerIHG Hotels & Resorts · Thailand Guest Relation OfficerRadisson Hotel Group · Doha, , Qatar Guest Relations OfficerAYANA Hospitality · Central Jakarta, Central Jakarta City, Indonesia Guest Relations OfficerAYANA Hospitality · Bali, Bali, Indonesia See all Customer Success & Account Management openings →

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to Guest Relation Manager when needed

Ensure compliance with health and quality standards

Requirements

Fluent in Mandarin (with a minimum HSK Level 4 certification for Mandarin speakers), and strong command of the English language.
Diploma in Rooms Division, Hotel Management, or a related discipline is required. While a Bachelor's degree is preferred, fresh graduates are welcome to apply.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-oriented mindset.

Benefits

Positive Working
Great Environment
Supportive Team Work

More openings like this

Guest Relation OfficerIHG Hotels & Resorts · Thailand Guest Relation OfficerRadisson Hotel Group · Doha, , Qatar Guest Relations OfficerAYANA Hospitality · Central Jakarta, Central Jakarta City, Indonesia Guest Relations OfficerAYANA Hospitality · Bali, Bali, Indonesia See all Customer Success & Account Management openings →

Sourced from workable · original listing