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Guest Relations Officer

AYANA Hospitality · Provinsi Bali · Full-time

Posted 8 Oct 2026

Advertised as “Guest Relations Officer - Mandarin Speaking | AYANA BALI”

BranchFactor Summary

The original posting with the fluff stripped out

Expected experience: 1+ yrs
Management level: Individual contributor
Contract: Full-time

Compensation

No salary listed for this role.

Role speciality

Guest RelationsHotel Management

Useful technologies

Opera

Required qualifications

CertificationsHSK 3

Field of studyHotel Management, Rooms Division (or related)

Study levelDiploma

Preferred qualifications

Study levelBachelor's

Which skills are in demand for this role? →

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Original posting

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Guest Relations Officer - Mandarin Speaking to work with our Rooms team at the finest 5-star luxury resort in Bali.

Responsibilities

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Ensure compliance with health and quality standards

Requirements

Indonesian Citizen only
Minimum of 1 year experience in the same position in a large luxury resort.
Fluent in Mandarin, with certified language test (minimum HSK 3)
Experience in operating OPERA system.
Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

Which skills are in demand for this role? →

More openings like this

Guest Relations OfficerFentons · Sri Lanka Guest Relations OfficerOUE Restaurants Pte Ltd · Singapore, Singapore, Singapore Guest Relations OfficerIHG Career · China Guest Relations OfficerIHG Career · China See all Customer Success & Account Management openings →

Sourced from workable · original listing

Guest Relations Officer at AYANA Hospitality — BranchFactor