Pro Customer Service Productivity

Overview of the Company

OMV Petrom is the largest energy company in South-Eastern Europe, being active on every aspect of the energy value chain: from wells, producing oil and gas, to refining and fuels distribution, gas supply and power generation & supply. We provide the energy for day-to-day modern life: fuels for mobility, light and heat. We believe that we can only evolve with a diverse mix of employees and by ensuring a healthy work-life balance.

Our Business | OMVPetrom.com

At OMV Petrom, we have a long tradition of responsible behavior towards employees, the environment and society. Sustainability means a focus on conducting the business responsibly, efficiently and in an innovative way. We are committed to create long-term value for the company and our stakeholders, while respecting the environment and, supporting the communities in which we operate.

Sustainability | OMVPetrom.com

Your tasks

• Handle and processes moderately complex orders from order creation to invoicing to meet customer needs;
• Assist Borealis General Sales Manager in sales planning and process by collating data. Serves as a link between customers and sales staff to assure responsiveness;
• Builds and maintains a permanent, long-term relationship with a group of customers;
• Develops and maintains extensive understanding of all products, services, systems and processes in order to deal with wide variety of questions;
• Undertakes handling of complex and difficult customers complains and requests;
• Processes and maintains customer related master data, pricing conditions and other commercial conditions, including complicated customer setup (hierarchies) and complex pricing conditions and changes (e.g. mergers);
• Processes and maintain VIP and other complex customer contracts within given area of responsibility as per defined scope;
• Handles standard and non standard customer requests, provides appropriate solutions and alternatives within the time limits and follows up to ensure resolution according to defined working procedures.Keep customer file updated in order to have all the latest commercial information available;
• Researches and obtains resolution of a variety of complex and complicated customer complaints and issues. Ensures registration and customer communication according standards;
• Processes and maintains complex customer related master data including contracts.

Your profile

• Master Diploma: Business Adiminstration or similar;
• Relevant professional experience: 3-5 years after Bachelor or 0-1 years after Master. Proven customer support experience or experience as a client service representative > 3 years;
• Track record of over-achieving objectives;
• Strong phone contact handling skills and active listening;
• Familiarity with CRM systems and practices;
• Customer orientation and ability to adapt/respond to different type of charcters;
• Good customer service experience in managing maritime/ export process (logistics, including booking, documentation, and customs clearance processes) is considered an advantage;
• Ability to multi-task, prioritize, and manage time effectively;
• MS office  + SAP/ other IT relevant systems  (advantage);
• Advanced in English. Other language skills Spanish, French, Italian any Easten European languages is an advantage.

What OMV Petrom can offer you

• Long weekend plans are always welcome - on Friday, our office hours end at 14.00.
• You can rely on a health insurance that covers medical treatment in a variety of private medical clinics.
• You can work from home, if the work activity allows.
• The number of your days off increase according to your work experience so that you'll enjoy more free time.
• We aim to make your vacation days happier, by paying each vacation day double.
• Are you a top performer? Your work can be rewarded each three months based on performance results.
• Additional days off and various financial support for different events like marriage, child birth, etc.
• Access to LinkedIn Learning and a variety of development programs.
• Do you prefer cars or bikes? We have free private covered parking.