Onboarding Specialist
US$64,000 – US$84,000 / yr base salary
Posted 21 Sep 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2–4 yrs
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
| Base salary | US$64,000 – US$84,000 / yr |
|---|
CertificationsMicrosoft Certified Identity and Access Administrator Associate, Microsoft Certified Windows Server Administrator Associate, Microsoft Certified Azure Administrator Associate, Microsoft 365 Certified Endpoint Administrator Associate, CompTIA Network+, ITIL 4 Foundation, Cisco CCNA, Fortinet NSA 2
Acumen Technology is looking for a curious, detail-obsessed Onboarding Specialist to be the first person our new clients work with, and the reason their support experience is good from day one.
Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Being a member of our team means weekly in-office lunches, company events, a comprehensive benefits package, and a team that genuinely backs each other up.
This is a role for someone who actually likes documentation. When a new client signs, you are the one who walks their environment, finds the undocumented server in the closet, figures out who owns the domain registrar, and writes it all down so clearly that a tech who has never touched the account can resolve a ticket at 4:45 on a Friday. Between onboardings, you'll bring that same discovery and documentation work to our Professional Services project load. If that sounds satisfying rather than tedious, keep reading.
A successful Onboarding Specialist would:
- Own discovery for every new client: networks, servers, firewalls, line-of-business applications, vendors, licensing, credentials, backups, and the dozen things nobody thought to mention.
- Produce documentation that is accurate, structured, and genuinely useful to the engineers who inherit it, not a dump of raw data.
- Ask the questions nobody else thought to ask. The gaps you find in week one are the outages we don't have in month six.
- Work independently and drive the discovery process forward without being chased for status.
- Partner closely with our technical team during tooling deployment. You won't be deploying agents or standing up the stack, but you'll make sure the people who do have everything they need and that the results get documented.
- Support Professional Services project work between onboardings, related to Microsoft 365, Entra ID, and Azure efforts.
- Be the face of Acumen Technology to their clients, performing their job with excellent customer service and communication.
- Support our core values and commit to always improving.
Beyond Onboarding:
Onboarding is the core of this role, but it isn't the whole job. Our Professional Services team runs client projects outside the scope of the managed services agreement, and you'll support that work between onboardings. That includes but not limited to, Entra ID migrations and tenant consolidations, Microsoft 365 tenant-to-tenant moves, SharePoint and Teams rollouts, email security and Exchange Online work. If you want exposure to a steady stream of M365 and other project work without being on the hook for the whole project, this is a good seat.