Onboarding Specialist

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com  Location: Clarksville, TN  Division: Solutions 
Job Posting Title: Data Center Onboarding Specialist- System Specialist
Time Type: Salary

POSITION SUMMARY  

The Onboarding Specialist is responsible for executing the tactical elements of client onboarding, ensuring that all system configurations are accurate and timely. This role supports the provisioning department by validating and entering associate info and managing hardware tracking at the site level. This role will work closely with the Customer system provisioning manager communicating SLO metrics and escalating issues as needed.  

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Acts as the secondary support of the client’s systems solutions for the user community 

• Works to identify and resolve system issues on the floor pertaining to all functions 

• Maintain and update the hardware tracking database to ensure equipment readiness 

• Develop and produce regular reports as needed for operations 

• Conduct data validation checks to identify and resolve provisioning errors 

• Meet Onboarding Service Level Objectives (SLOs), including provisioning lead times and system accuracy rates 

• Provide support to the Customer Service Provisioning Manager during site launches 

• Effectively communicate provisioning issues to Management 

• Act as the site lead for SAP Fieldglass, ensuring that contingent labor and external service providers are correctly integrated into the system ecosystem for new sites 

• Performs all other duties as assigned 

REQUIRED SKILLS & COMPETENCIES 

• Intermediate to Advances Microsoft Office skills  

• Technical knowledge of technologies appropriates to the assigned application or set of  applications, business unit or region.  

• Experience in the administration and maintenance of infrastructure, software, systems, etc. • Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS  

• Wi-Fi experience / RF systems and equipment experience 

Language Skills  

• English (reading, writing, verbal)  

• Interpersonal communication and language skills (e.g., listening to others, speaking to others,  reading, writing).  

• Communication (facilitation skills and very mature communication skills to be able to  communicate to all levels in the organization).  

• Basic to Intermediate skills needed.  

• Business & financial acumen (analyzing financial information, dealing with complexity, problem  solving, using sound judgment).  

• Analytical skills (e.g., storing information, data management, mining data, learning, and following  procedures).  

Education & Experience:  

• Minimum of 1 year of job related/relevant experience.  

• 1-3 years of experience is preferred.  

• Experience dealing with end users, vendors, and clients 

Other Skills:   

• Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts).  

• Customer passion (customer service). 

• Personal integrity (behaving with integrity, sensitivity to others). 

• People and relationship management skills (e.g., demonstrating teamwork, sensitivity to others). • Results driven (being dependable, being persistent/overcoming barriers, being productive, being resourceful, demonstrating work ethic, drive to achieve goals, IT compliance, prioritizing, reading, taking Initiative, taking ownership, working autonomously, project management skills). 

• Change management skills (e.g., learning agility, adapting to change). 

• Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community. 

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate. 

WORK ENVIRONMENT

• Mixed office and oeprational environment
• Light manual- occasional movement of items up to 20 lbs; frequent walking or standing
• High level of mental and emotional effort

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.   DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.  At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.