Egon Zehnder is trusted advisor to many of the world’s most respected organizations and a leading Executive Search firm, with more than 600+ consultants and 71 offices in 37 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. The firm is a private partnership which allows us to operate independent of any outside interests. As a result of this unique culture, Egon Zehnder has the highest professional staff retention rate for a global firm in our profession. We have a blue-chip client base across all industries and operate at the Board and senior management level.
Knowledge Centre India (KCI)
Knowledge Center India (KCI) is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups, and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements.
Who We Are!
We are part of Digital-IT team established 17 years ago in Gurgaon, India to provide technology support and rollout digital initiatives to 70 plus global offices. Digital IT has six key pillars – Collaboration Technology; Functional Technology; Digital Technology; Security & Architecture; Infrastructure & Services, Digital Success to support business and to take lead on digital transformation initiatives with the total strength of 200+ team members across the globe.
Requirements
About the Role
We are looking for a motivated and customer-focused Jr. IT Ops Engineer / IT Ops Engineer to join our Global Helpdesk team. You will provide first-line IT support to employees globally while supporting Microsoft 365, endpoint management, identity management, security, and workplace technologies.
Key Responsibilities
Provide first-level support for incidents, service requests, and end-user technical issues.
Support Microsoft 365 services including Outlook, Teams, Exchange Online, OWA, shared mailboxes, distribution lists, and calendaring services.
Manage user lifecycle activities including provisioning, modifications, deactivations, password resets, access requests, and MFA administration.
Troubleshot Windows endpoints, laptops, mobile devices, virtual desktop environments, and Microsoft applications.
Support endpoint management through Intune and SCCM.
Assist with Azure AD (Entra ID) administration and access-related requests.
Monitor operational dashboards, alerts, and service queues while ensuring adherence to SLAs.
Collaborate with Infrastructure, Security, and Application teams.
Maintain knowledge articles, process documentation, and operational procedures.
Participating in rotational shifts, weekend support, major incident activities, and continuous improvement initiatives.
Required Skills & Technologies
Core Technologies
Windows 11, Microsoft 365, Exchange Online, Microsoft Teams, Outlook, Azure AD (Entra ID), Azure Fundamentals, Active Directory, , Windows Server Fundamentals, PowerShell Fundamentals
Endpoint & Device Management
Microsoft Intune, SCCM, Endpoint Troubleshooting & Diagnostics, Laptop and Mobile Device Support, VDI/RDS
Security & Operations
ITIL Foundation Preferred & Service Management, MFA, Zscaler, Knowledge of endpoint security, ServiceNow
Experience & Competencies
Educational Qualifications: B. Tech/MCA
2-4 years in IT Helpdesk, IT Operations, Service Desk, or End User Support.
Experience supporting Microsoft technologies and SLA-driven environments.
Strong troubleshooting and analytical skills
Excellent verbal and written communication
Customer-focused approach
Stakeholder management and collaboration
Ownership and accountability
Continuous learning mindset
Benefits
EZIRS Commitment to Diversity & Inclusion
Egon Zehnder Information Research & Services (EZIRS) aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of HuBenefits
Benefits which make us unique
At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!
Benefits Highlights:
5 Days working in a Fast-paced work environment
Work directly with the senior management team
Reward and Recognition
Employee friendly policies
Personal development and training
Health Benefits, Accident Insurance
Potential Growth for you!
We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your Manager who will act as your career coach and guide you in your career goals and aspirations.
Location
The position is based at Egon Zehnder’s KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32.
EZIRS Commitment to Diversity & Inclusion
Egon Zehnder Information Research & Services (EZIRS) aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion or remuneration.
Egon Zehnder is an Equal Opportunity Employer
Egon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.