IT Ops Engineer

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Discord is opening an engineering hub in Lisbon, our first dedicated one outside of our San Francisco HQ. And we’re building it from the ground up. As a member of our founding team, you’ll help set the direction for teams across Core Technology, advancing work that keeps Discord reliable for millions of people around the world, helps our engineers move faster, and protects our platform at scale. You’ll also help shape the culture of the hub so it feels unmistakably Discord while developing a distinctly Lisbon identity of its own.

This is our first IT hire in EMEA, and it is a founding role. You will stand up and run the full employee technology surface across EMEA, based in our Lisbon office and supporting Discordians throughout the region. You are the trusted face of IT in the region and the coverage anchor for European hours, handling what cannot wait for San Francisco to wake up. This is a highly independent senior role for someone who navigates ambiguity, wears every hat, and turns a greenfield into a place that just works. You are measured by leverage and outcomes, not just tickets touched.

What you will do

• Stand up IT for the region, starting with Lisbon: establish the office's physical technology footprint, build the local and regional vendor and ISP relationships, and set the day-to-day processes a growing EMEA presence needs, as the foundation the region's IT grows on.
• Own the full surface end to end in region: identity and access, device and endpoint management, office network and connectivity, AV and meeting rooms, and SaaS, in partnership with Enterprise Security on the endpoint and identity surface.
• Script and integrate across that surface: use vendor-native automation and APIs to connect those systems and write the glue that makes them work as one instead of a pile of consoles.
• Run onboarding and offboarding for the region so a new Discordian is equipped on day one and deprovisioned on exit.
• Be the EMEA coverage anchor: resolve what the timezone gap would otherwise stall, and keep async, well-documented handoffs with the team in San Francisco.
• Look past the individual ticket to the workflow underneath: find the recurring breakdowns, automate them away, and measure the result in time and risk saved.
• Participate in on-call rotations.

What you should have