Japanese Bilingual Support - Operation Associate

Who We Are:
- Hytech is a leading management consulting firm specializing in digital transformation for businesses in the Fintech industry.
- We operate in 172 countries with over 1,000 employees across more than 30 offices worldwide.
- As a group company, we have a global network of brands, including Sunton Tech (Australia), Duotech (Singapore), International Connect Services, and Centerfield Business Solutions (Malaysia).

Our Philippines Team:
- We work in the financial technology sector, supporting trading and investment companies with their operational needs.
- The organization is divided into two main divisions: operations and customer service.
- The Philippines team is an expansion of our teams in Taiwan and Malaysia, enabling us to handle global accounts and provide 24/7 coverage.

What We Do:
- We operate at the intersection of business and technology, combining innovative thinking with deep industry knowledge.
- Our services include end-to-end data-driven solutions for cloud services, cyber-security, IT consultancy, and other support services.
- We provide management consulting, business and technological development, and bespoke solutions tailored to client needs and goals.

The Role:
- Process client requests and resolve issues via live chat and email using the CRM system, ensuring accuracy and attention to detail.
- Escalate issues to appropriate specialists through Zendesk or Freshworks when necessary, and update clients on request status.
- Verify documents submitted by clients on an hourly basis.
- Prepare and interpret reports and documentation with acceptable detail and accuracy.
- Attend company seminars and meet assessment targets to understand business functions and roles.
- Achieve quarterly KPI targets set by the Customer Support Manager.
- Perform other ad hoc tasks as assigned.

Key Requirements:
- Excellent command of Japanese, both spoken and written; JLPT N1 level or equivalent is preferred.
- Strong ability to work under pressure and adapt to fast-paced, multitasking environments.
- Quick-thinking with strong logical and analytical skills; able to identify issues and opportunities through data.
- Fast learner with strong self-learning ability, capable of efficiently acquiring necessary knowledge and tools.
- Strong problem-solving and independent thinking skills; detail-oriented, responsible, and reliable in execution.
- Proactive, hardworking, with a positive attitude; willing to support others and collaborate well in a team.
- Prior experience in customer support or operations within the finance or IT industry is a strong plus.
- Willingness to work in rotating shifts, including early mornings, evenings, weekends, and public holidays, with compensatory time off as per company policy.

What to Expect:
- Career Growth: Join a pioneering account and collaborate with dynamic individuals to achieve a fulfilling career.
- Competitive Salary: Earn a fair wage as a reward for a job well done.
- Positive Working Environment: Work in a motivating and stunning workplace where employees are proud to report to.
- Work-life Balance: We value employee wellness and ensure work brings joy and fulfillment.

Company Perks:
- Convenient and travel-friendly office location.
- Non-taxable allowances for rice, medical, clothing, and laundry expenses.
- Complimentary coffee and snacks in the workplace.
- Employee referral program with incentives.
- Opportunities for career development and internal growth.
- Supportive and collaborative work environment.
- Team-building activities, company events, and birthday celebrations.

Why Join Us?
At Hytech, we foster a true sense of teamwork, valuing collaboration, initiative, and a strong work ethic. If you seek a structured, supportive environment where you can grow and make a meaningful impact, this is the perfect opportunity for you.

Ready to take the next step? You can also refer someone by emailing jasmine.galicia@hytechc.com.

We look forward to welcoming you aboard!