Customer Service Associate

About Us
Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries with over 1,000 employees across more than 30 offices worldwide.

As part of a global network, we operate brands across various locations, including Sunton Tech in Australia, Duotech in Singapore, and International Connect Services and Centerfield Business Solutions in Malaysia.

Our Philippines Team
We support trading and investment companies in the financial technology sector. Our team continues to grow as we handle global accounts and aim to provide 24/7 support. The Philippines team serves as an extension of our teams in Taiwan and Malaysia.

What We Do
We combine innovative thinking with deep industry expertise to deliver end-to-end, data-driven solutions across cloud services, cybersecurity, IT consultancy, and business support services. We are committed to delivering tailored solutions that meet our clients’ evolving needs and goals.

What You Can Expect
- Career Growth: Be part of a pioneering account and unlock your full potential in a dynamic environment
- Competitive Salary: We recognize and reward your contributions fairly
- Positive Working Environment: A workplace where collaboration and motivation thrive
- Work-Life Balance: We prioritize employee well-being and sustainable work practices

Company Perks
- Convenient and travel-friendly office location
- Non-taxable allowances covering rice, medical, clothing, and laundry expenses
- Complimentary coffee and snacks available in the workplace
- Employee referral program with incentives
- Opportunities for career development and internal growth
- Supportive and collaborative work environment
- Team-building activities, company events, and birthday celebrations

Job Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries via live chat, phone, email, and social media.
- Resolve customer complaints in a professional and timely manner.
- Provide accurate product and platform information to customers.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to resolve customer issues.
- Provide feedback to improve customer service processes.
- Ensure high levels of customer satisfaction through quality support.
- Handle technical, troubleshooting, and trading-related concerns (e.g., MetaTrader 4 and MetaTrader 5).
- Take ownership of tasks and demonstrate proactive problem-solving.
- Be flexible with shifting schedules, including weekends and holidays as required.

What We’re Looking For
- Tertiary education (Diploma or higher).
- Fresh graduates are welcome to apply.
- Fluent in both English and Japanese (written and verbal).
- Strong communication and interpersonal skills.
- Logical and analytical approach to problem-solving.
- Proficient in Microsoft Office.
- Willing to work on shifting schedules, including weekends if needed.