People Operations Executive

Company Description

Filmhouse Group houses multiple business within the media and entertainment space. The award winning Filmone Entertainment and the dynamic Filmhouse Cinemas. Our mission is "to provide magical experiences through content that entertains and inspires, delivering world-class services and exceptional value to our audience".

The group is supported by a corporate operations management team that ensures our operations area aligned to International Best-Practice.

Job Description

Cinema People Operations

• Act as the first point of HR contact for managers and staff across cinema locations
• Conduct regular site visits, gathering structured staff feedback and raising issues proactively
• Support Cinema Site Leadership with day-to-day people management decisions and documentation
• Maintain accurate headcount records and staff data for each cinema location
• Track attendance, leave, and workforce data and feed into the weekly HR snapshot

Payroll & Compensation Administration

• Collect, verify, and process payroll inputs for cinema staff on a monthly cycle
• Liaise with Finance to ensure timely and accurate salary processing
• Track and administer shift allowances, incentive payments, and variable pay components
• Resolve payroll queries from staff quickly and accurately

Employee Relations & Welfare

• Handle first-line disciplinary, grievance, and welfare matters in line with Company policy and Nigerian labour law
• Escalate complex or sensitive cases to the Head of HR with full documentation and context
• Support the management of probation reviews, contract renewals, and exit processes for cinema staff
• Build trusted relationships with cinema teams that make staff feel heard and supported

Talent Acquisition & Pipeline

• Support recruitment for cinema-based roles in coordination with the support office HR team
• Keep an active eye out for potential candidates - whether roles are currently open or not - and feed strong profiles into the talent pool
• Coordinate onboarding of new cinema hires including induction, documentation, and system registration
• Ensure all new starters are fully set up and supported through their first 90 days

Reporting & Compliance

• Feed accurate field data into the weekly HR snapshot and monthly reporting cycle
• Ensure all cinema HR documentation is complete, filed, and audit-ready
• Flag compliance risks and people issues early - before they become crises

Qualifications

• 2–4 years of HR experience, with significant exposure to field or operational HR
• Hands-on payroll administration experience
• Strong employee relations capability
• Genuine warmth and strong interpersonal skills 
• Good energy: you are the kind of person who lifts the room, not drains it
• A natural spotter of talent 
• Comfort with multi-site working and regular travel to cinema locations across Nigeria
• Organised, detail-oriented, and reliable
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Degree in Human Resources, Business Administration, or a related field

Additional Information

• CIPM or equivalent certification
• Experience in hospitality, cinema, retail, or any customer-facing multi-site environment
• Familiarity with Nigerian labour law, particularly as it applies to shift workers and casual staff
• Experience supporting management of disciplinary and misconduct processes