Talent Acquisition Operations Manager

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

You make our recruiting engine run. You won't be running reqs. You'll own the systems, data and planning that let our recruiters hire faster and better at scale.

You'll know our clients and the roles we hire for well enough to see demand coming before it lands. You'll turn that into capacity plans, talent pools and workflows that keep us ahead. You'll lead the rollout and adoption of our in-house tools, ACE (assessments) and Echo (AI first-round screening). You'll keep looking for the next process we can automate, and you'll own the reporting that tells leadership, and our clients, how we're performing.

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WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Capacity & workforce planning

• Own TA capacity planning across South Africa, the Philippines and Mexico: who has bandwidth, where pressure is building, and what we need ahead of each client ramp.
• Turn client forecasts, launches and attrition trends into hiring demand models and recruiter load plans.
• Flag resourcing risks early and recommend how to rebalance the team.

Client & demand intelligence

• Build a deep working knowledge of our client portfolio: who we hire for, which role profiles recur, and what "good" looks like for each account.
• Use that knowledge to design talent pool strategies for recurring and high-volume roles, so we have a pipeline before the req opens.

AI tools & automation

• Own the rollout, adoption and ongoing optimisation of ACE and Echo across all regions.
• Use Echo to build and maintain warm talent pools for our recurring client roles.
• Map our recruiting workflows end to end, find the manual and repetitive steps, and build or source automations to remove them.
• Test new AI and recruiting tech, build the business case, and lead the change with the team.

Process & workflow design

• Design simple, consistent ways of working the whole team can follow, from intake to offer.
• Own process documentation, playbooks and governance so quality doesn't depend on any one person.
• Ensure our processes stay audit-ready and compliant with SOC 2, ISO 27001 and data-privacy obligations.

Data, reporting & systems

• Own TA data, dashboards and reporting: funnel health, time to hire, quality of hire, tool adoption and recruiter productivity.
• Turn the data into insight and recommendations for TA leadership, executives and clients.
• Own our ATS/HRIS set-up and data integrity, including the Rippling rollout.

Team enablement & leadership

• Lead TA Operations, including Recruiting Ops.
• Train recruiters on the tools, processes and data they need, so new ways of working actually stick.
• Represent TA in leadership and client conversations on capacity, process and performance, and step in for the Director when needed.

Requirements

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, embodying our #beboldr ethos.
• Skilled at maintaining internal and external relationships.
• A staunch advocate for the confidentiality of restricted information.
• Confident in managing competing priorities.
• A strong team player, eager to share industry knowledge and best practices.
• Resourceful, creative, and tenacious.
• Structured and organized, with a keen eye for detail and a commitment to delivering consistently high-quality output.
• Proactive and self-motivated, always seeking ways to improve processes and enhance the applicant experience.

YOU HAVE…

• 7+ years of progressive experience in Talent Acquisition or Operations, including leadership experience managing recruitment teams across multiple regions or business units.
• Proven experience leading workforce planning, recruitment operations, and capacity management initiatives in high-growth or fast-paced environments.
• Strong experience managing executive stakeholders and participating in client-facing hiring strategy discussions and escalations.
• Demonstrated success leading large-scale hiring initiatives and developing scalable recruitment strategies.
• Strong analytical and operational leadership skills with experience using recruitment metrics, forecasting, and workforce data to drive decision-making.
• Experience leading and developing managers, team leads, and high-performing recruitment teams.
• Deep understanding of global recruitment practices, talent market trends, and operational staffing models.
• Excellent communication, stakeholder management, and relationship-building skills across all organizational levels.
• Experience supporting global or multi-site recruitment operations preferred.
• Proficiency in recruitment systems, reporting tools, AI sourcing technologies, and cloud-based collaboration platforms.
• Willing to work US EST hours on a flexible schedule.