Customer Service / Administrative Specialist

Workana is the largest remote work platform for talent in Latin America. Our division focuses on matching exceptional professionals with leading and innovative companies around the globe.

About the client

Imperial Cleaning is a high-performance residential service provider dedicated to delivering outstanding service to its diverse clientele. The company focuses on maintaining high standards of quality, customer satisfaction, and operational excellence across its residential offerings.

We are looking for a detailed-oriented and proactive Bilingual Customer Service / Administrative Specialist to join the residential team and support operations end-to-end.

This is a fully remote opportunity for professionals based in Latin America, working closely with an international team in an English-speaking environment.

Role overview

As a Bilingual Customer Service / Administrative Specialist, you will serve as the primary point of contact supporting residential services from beginning to end. You will work closely with the Residential Regional Manager to manage daily operations, handle scheduling, coordinate estimates, process invoices, and resolve client inquiries or service issues in a fast-paced environment.

We are looking for a customer-focused candidate with strong problem-solving skills, exceptional communication in both English and Spanish, and the ability to multitask effectively while maintaining high attention to detail across daily administrative operations.

Selection process The process usually consists of 4 stages and takes on average 4–6 weeks to be completed, depending on eventual additional technical rounds or take-home tests.

• Initial interview with Workana's recruiting team

• Technical interview with the client

• Cultural fit interview with the client's manager

• Final interview with C-level

As Workana has multiple clients, if you pass the first round with Workana's recruiting team, you may also be considered for other relevant opportunities if the initial opportunity does not move forward.

Responsibilities

• Serve as the primary point of contact supporting residential services end-to-end.

• Work closely with the Residential Regional Manager to handle daily requests, issues, and customer escalations.

• Manage, schedule, and monitor daily and weekly appointments to ensure field crews are appropriately assigned and floaters are scheduled for time-off coverage.