IT Desktop Support Technician

Req ID: 391921 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Desktop Support Technician II to join our team in Bethesda, Maryland (US-MD), United States (US).

Job Summary:

The Desktop Support Technician will provide technical deskside support for an extremely diverse biomedical research and clinical institute consisting of over 5,000+ users in a Windows/Macintosh/Linux environment. This is a challenging job with state-of-the-art equipment. We are looking for people with experience in various aspects of desktop support, Windows 10/11, Macintosh operating systems, networking and the ability to re-image a workstation. The candidate should have strong communication skills and the ability to work in a fast-paced challenging environment with demanding users.

Job Duties: 

• Provide Level 1 and Level 2 technical support for desktop, laptop, printer, mobile device, and peripheral issues.
• Diagnose and resolve hardware, software, network connectivity, and operating system difficulties.
• Install, configure, image, upgrade, and maintain desktops, laptops, monitors, printers, docking stations, and other IT equipment.
• Perform on-site and remote troubleshooting.
• Support Windows/Mac operating systems, Microsoft 365 applications, Adobe Suite and other common business software.
• Configure user accounts, workstations, applications, and peripherals in accordance with IT standards.
• Install, configure, support and troubleshoot various scientific applications and instruments including but not limited to Freezerworks, BioRender, Microplate Reader and Spectrophotometer.
• Troubleshoot basic network connectivity issues, including Wi-Fi, Ethernet, VPN, and printer connectivity.
• Assist with hardware deployments, refreshes, relocations, and equipment moves.
• Maintain accurate inventory records for IT hardware and equipment.
• Manage and update support tickets, documenting troubleshooting steps and resolutions.
• Escalate complex hardware, software, security, or network issues to the appropriate IT team.
• Assist with onboarding and offboarding activities, including workstation setup and equipment collection.
• Provide clear, professional, and customer-focused communication to end users.
• Follow IT security policies, procedures, and asset-management standards.
• Participate in IT projects, system upgrades, and other technical initiatives as needed.