Technical Support
Posted 2 Apr 2025
Advertised as “1st Level Technical Support with German and English”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Contract
- Full-time
No salary listed for this role.
Join a dynamic team providing professional technical support to corporate customers and end users through chat communication. You will be responsible for resolving inquiries efficiently, maintaining high service standards, and ensuring customer satisfaction.
Handle customer queries via chat in a timely and professional manner
Identify and troubleshoot technical issues
Guide users through step-by-step solutions
Escalate unresolved issues when necessary
Maintain accurate records of customer interactions
Ensure high levels of customer satisfaction
Requirements
Fluent German (C1) and good English (B2 or higher)
Previous experience in a customer service or technical support role is a plus
Strong typing skills and ability to manage multiple chat conversations at once
Excellent written communication skills
Good problem-solving and critical thinking abilities
Comfortable using digital tools and learning new systems quickly