CRM Consultant

About CodeNinja

CodeNinja is a full-stack sovereign AI delivery company helping Saudi enterprises, software acquirers, and government entities modernize systems and operationalize intelligence across mission-critical workflows. Operating from Riyadh with delivery capability across Saudi Arabia and the wider MENA region, CodeNinja works with 240+ organizations across priority sectors including government digitization, energy, financial services, logistics, and healthcare — and has been recognized by Clutch among the 100 fastest-growing technology companies of 2026. Through embedded engineering teams, AI Capability Centers, and Employer of Record services, CodeNinja builds internal capability inside client organizations rather than creating long-term vendor dependency, all aligned with Saudi Arabia's Vision 2030.

About the Role

We're hiring a Senior CRM Consultant to lead configuration, customization, integration, and ongoing support of Microsoft Dynamics 365 Customer Engagement modules within Saudi National Bank's CRM landscape — working directly with business stakeholders to translate banking requirements into scalable CRM solutions.

Responsibilities

• Lead end-to-end CRM solutioning on Microsoft Dynamics 365 (Sales, Customer Service, Marketing, and/or Field Service modules)
• Gather and analyze business requirements; produce BRDs, FRDs, and solution design documents
• Configure and customize entities, forms, views, business rules, workflows, and business process flows
• Build and maintain Power Automate flows and Power Apps components on the Dataverse platform
• Design and manage integrations between Dynamics 365 and core banking/enterprise systems via APIs and web services
• Own data migration activities (D365 import/export tools, SSIS, or equivalent ETL tools)
• Develop plugins/custom code where out-of-box configuration isn't sufficient (C#, .NET, JavaScript)
• Provide L2/L3 production support, troubleshoot issues, and manage change requests
• Ensure CRM solutions align with SNB's internal governance and relevant SAMA regulatory/compliance requirements
• Coordinate with QA teams on test planning and UAT support
• Mentor junior team members and support knowledge transfer

Requirements

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field
• 8+ years total CRM experience, with 4+ years hands-on Microsoft Dynamics 365 (online or on-prem)
• Strong hands-on expertise in D365 Customer Engagement (Sales/Customer Service/Marketing/Field Service)