CRM Consultant

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing - the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow.

Grow their audiences and grow their revenues - both direct-to-consumer and business-to-business revenues. Our platforms and services are trusted by over 900 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are almost 1300 people, based in 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

This is a great opportunity to join and play a pivotal role in our growing CRM Consulting practice in NA, working with some of the biggest and most exciting sports rights holders.

The role will require the candidate to be responsible for:

·      Client & Stakeholder Management

• Own client relationships, engaging and influencing Director- and Executive-level stakeholders on both the business and technical side.
• Actively collaborate with internal business and technical stakeholders, including commercial leaders, customer success managers, Solution Architects, and Business Analysts to drive the best outcomes for clients.

·       Solution Ownership & Technical Expertise

• Own Microsoft Dynamics solutions end-to-end, leading the development and optimization of Sales and Customer Service implementations across multiple client engagements.
• Lead Microsoft Dynamics solution design, independently designing scalable, high-performing solutions tailored to complex business needs.
• Champion best practices, driving best-in-class configuration, customization, and development standards across client engagements.
• Act as SME for Microsoft Dynamics and Power Platform technical solutions, including Dataverse, automation platforms, reporting tools, and OOTB capabilities.
• Serve as the go-to expert on Microsoft Dynamics integrations, owning how Dynamics intersects with other platforms and leading integration design and build where applicable.

·       Team Development

• Manage junior team members, mentoring and developing internal Dynamics resources and fostering technical growth within the team.

Requirements

A Lead Microsoft Dynamics 365 Consultant will possess a blend of the following skills: