Service Contract Manager

This position is responsible for assisting in the operation of department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and or as necessary.

Essential Functions:  An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. 

• Assists in the retention of 95% of current and future service contract base through contract management, customer visitation, customer satisfaction surveys, customer lead generation, and support of Sales/Service OPS. Includes regular customer account site visits, meetings and reporting as required by contract.
• Executes Service Contract work plan including preventative maintenance schedule and maintenance tasking at the direction of Service Contract Manager to fulfill assigned account commitments.
• Helps manage the execution of all Service Agreement plans for all assigned service customers providing outstanding customer satisfaction and retention.
• Works with Service Department to plan manpower as required to meet service contract responsibilities.
• Works closely with sales on coordinating proposals, sales leads and request for proposals. Estimates and proposes new, small work in conjunction with Service Contract Manager to meet immediate customer needs. 
• Contributes to job take-offs, estimating, customer demonstrations and site surveys and audits as directed by Service Contract Manager.
• Leads Service Agreement renewals on assigned accounts as directed by Service Contract Manager.
• Leverages organizational skills to assist in the transition of construction jobs to effectively managed service relationships and helps plan and execute new service agreement kick-off meetings.
• Coordinates with Customer Support Team including dispatching, invoicing, and service work order management and reporting.
• Ensures customer expectations are met and resolves customer issues in a timely, effective, and professional manner.
• Assists in revenue and staffing forecasting activities as directed by Service Contract Manager.
• Proactively manages service contract relationships with attention to detail, clear and regular communication and a customer-first mentality. 

Requirements

• Associate’s degree in electronics, mechanical systems, computer technology, air conditioning or similar field is preferred, however, an equivalent combination of education and 2 years’ experience in servicing electronic and or mechanical systems (High School Diploma or GED equivalent a minimum requirement) will also be considered.

• 5 years’ relevant work experience in the field or relate area that provides the requisite knowledge, skills and abilities for the job including of increasingly responsible experience in working on electronic control and HVAC equipment. Ability to coordinate the work of others on multiple job sites.

• HVAC/mechanical system experience either through sales or in the field as a technical resource preferred.

• Proven record of high levels of customer service/satisfaction and ability to communicate clearly and effectively with customers and colleagues.

• Demonstrated ability to muti-task and manage multiple workflows with proven strategies to maintain organization and clarity around job objectives.

• Proactive and self-starting with the ability to upward manage and identify strategies for success in the role.

• Associate’s degree in electronics, mechanical systems, computer technology, air conditioning or similar field is preferred but not required.

• High ethical standards, strong values, integrity, drive to deliver results, pride in personal and team performance, decision quality, and action orientation are fundamental imperatives.

Physical Activities:   While performing the duties of this job, the employee is regularly required to stand and talk or hear.  The employee frequently is required to walk, use hands and arms to handle, feel and reach, push, pull bend and twist. The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch, or crawl through narrow, enclosed or elevated spaces; move up and down stairs.  Visually inspect and locate equipment and products.  Read information, often in small print.  Enter and locate information on a computer system or communication device.  Write documents, reports etc. using a writing instrument (e.g., pencil, pen) or computer. The employee will occasionally lift and/or move up to 25 pounds.

Working Conditions:  This position is in an office environment with moderate to low noise levels and is typically sedentary.  While performing the duties of this job, the employee is occasionally exposed to varying temperatures, work areas that may be slippery and or wet, near equipment and mechanical moving parts.   Work indoors for extended periods of time.  Local travel required with Occasional travel to other Albireo sites.  Occasional work overnight, weekends, and rotating/varying shifts.  This is hybrid field/jobsite and office position with availability of some remote work.

Salary Range: $80k-$100K DOE.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Voluntary Life Insurance

Short Term & Long-Term Disability

Paid Vacation

Paid Sick Time

Paid Holidays

401K with Company match

Pre-Employment Requirements:
All offers of employment are contingent upon successful completion of applicable pre-employment screenings, which may include a background check and drug screening, conducted in accordance with applicable federal, state, and local laws. Positions where driving is an essential function will also require a satisfactory Motor Vehicle Record (MVR).

Work Authorization:
Candidates must be authorized to work in the United States.

Agency Submissions:
Albireo Energy does not accept unsolicited candidate submissions from third-party recruiting agencies. Candidate ownership will only be recognized when submitted under an active, authorized agreement and through our official Applicant Tracking System. Submissions received without a prior agreement will be considered the property of Albireo Energy.

Albireo Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.