Customer Experience Program Specialist

Requisition Number: 77286

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Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

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Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

The CEx Program Specialist, Nvidia provides tactical account management support for Nvidia, with a focus on Photonics Connectivity Solutions (PCS) and advanced data center connectivity solutions.  This role works closely with the CPO Global Account Manager for Nvidia and operates as an extension of the sales team to execute account strategy, fulfill critical customer commitments, and deliver a world-class customer experience across both PCS and DCBU.

This position is responsible for ensuring that Corning Optical Communications consistently delivers on commitments to Nvidia, meets customer expectations, and maintains strong, ongoing customer engagement.  The ideal candidate will collaborate cross-functionally and with assigned accounts to support project delivery schedules by coordinating with Customer Operations, Product Line Management (PLM), Supply Chain, and Manufacturing on large-scale projects.

This role requires a highly organized, customer-focused individual with strong communication and coordination skills, as well as the ability to manage complex projects and competing priorities.  They are a self-starter who builds credibility across teams and customer organizations, supports sales execution and account growth, and thrives in a fast-paced, cross-functional environment.

Key Responsibilities

• Provide tactical account management support to ensure execution of the strategy established by the CPO Global Account Manager for Nvidia, enabling the account team to focus on account growth