Voice Specialist

Deadline Date: Thursday 22 October 2026

Requirement: Voice Specialist Skype

Location: Brussels, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 342

Required Start Date: 26 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role: 

Under the direction of Head, Processing & Storage, but largely on own initiative, the incumbent will perform the following duties:

• Provides first and second line network support to the Service Centre;
• Performs diagnoses and resolve voice incidents and problems;
• Install, replace, modify and configure network voice systems;
• Monitors network systems and proactively report and resolve potential network voice issues;
• Performs monthly software patching of the supported Skype For Business systems;
• Work outside office hours or on weekends as required;
• Seeks recommendations from his/ her superiors for technical solutions;
• Investigates and propose improvements and solutions to equipment and configuration problems;
• Maintains liaison with other CSU internal units, Service Lines and other technical organizations;
• Creates and maintains Standard Operating Procedures and documentation of the supported Unified Communications systems;
• Implements procedures, tools and techniques for monitoring and managing the performance of ICT infrastructure (Voice) and provides reports as required;
• Monitors and reports on the capacity of the assigned ICT infrastructure (Voice);
• Assists with and implements assigned project work packages;
• Works with limited supervision;
• Coordinates and conducts own work to meet quality targets;
• Performs other duties as may be required

Specific Working Conditions: NATO will retain the intellectual property rights for all products developed in relation to this project. Extension in 2027 is foreseen.

Requirements

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance