CIS Technician

Deadline Date: Friday 23 October 2026

Requirement: Senior CIS Technician

Location: Bydgoszcz, PL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 280

Required Start Date: 30 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role: 

The Contractor shall deliver First and partially Second Line (L1/L2*) CIS Support service to JATEC users under management of the CSU Bydgoszcz SOB, focusing on the first line handling of user incidents and service requests and on the preparation, configuration, maintenance and lifecycle support of all assigned end-user CIS equipment and associated operational activities.

The services shall encompass low-to-medium complexity technical tasks related to the first line user support and endpoint management, including workstation and laptop reimaging, configuration in accordance with the approved NCIA baselines, execution of assigned updates and patching activities as well as administration of the user accounts and access rights. The Contractor shall ensure that all tasks are executed in compliance with the NCIA policies, technical standards and operational procedures.

The primary duties are listed bellow, but are not limited to:

• Device setup, reinstallation, software updates, and patch management. Install or reinstall laptops using the approved standard image. Configure basic settings so the device is fully ready for the end user. Monitor updates status and resolve basic deployment failures. Perform regular configuration compliance checks.
• iPhone setup & Reinstallation. Setup or wipe iPhones and configure basic settings so the iPhone is fully ready for the end user.
• User Support. Handles user account requests such as password resets MFA resets based on the approved requests. Ensure users can access required systems and services.
• Incident Resolution and support to implementation and execution of standard preauthorised request and new change implementations.
• Troubleshooting & Support. Provide first-line support to resolve common IT issues such as login problems, software errors, or connectivity issues. Escalate more complex issues when needed. Perform routine system checks on assigned assets (performance, connectivity, system status). This includes local printer, iPhone and laptop issues.
• Activity Logging & Documentation. Record all performed work (installations, updates, fixes, deployments) in the designated systems to ensure traceability and accountability.