Data Analytics Specialist
US$121,000 – US$131,000 / yr base salary
Posted 23 Sep 2026
Advertised as “Matillion ETL Data Analytics Specialist - ONSITE”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- On-Site
Compensation
| Base salary | US$121,000 – US$131,000 / yr |
|---|
Role speciality
Business IntelligenceEtlMaster Data ManagementProduction Support
Useful technologies
AWSAzureCognosJira Service ManagementMatillionPower BIServiceNowSnowflakeTableau
Req ID: 390317
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Matillion ETL Data Analytics Specialist - ONSITE to join our team in San Diego, California (US-CA), United States (US).
Key Roles and Responsibilities:
- Act as the primary onsite point of contact for Analytics, BI, ETL and MDM production support.
- Lead support activities across Matillion, Cognos, Power BI, Tableau and MDM platforms.
- Coordinate between end users, business stakeholders, offshore support teams, infrastructure, database, cloud and application teams.
- Own daily operational health and ensure critical issues receive appropriate attention.
- Conduct daily support reviews covering open incidents, aging tickets, SLA risks, production failures and business-impacting issues.
- Provide clear ownership and escalation paths for production issues.
- Ensure effective handoffs between onsite and offshore teams.
- Participate in major incident and business-critical production issue management.
- Serve as the first escalation point for business users experiencing analytics or reporting issues.
- Understand the user's business impact rather than treating requests purely as technical tickets.
- Maintain proactive communication with users throughout the ticket lifecycle.
- Set realistic expectations regarding investigation and resolution timelines.
- Confirm resolution with users before closure where appropriate.
- Identify recurring user issues and develop FAQs, knowledge articles, training material and self-service guidance.
- Conduct periodic user feedback sessions to identify service improvement opportunities
- Own and monitor service-level performance for the Analytics support function.
Required Skills:
- 5+ years of production/application support experience in enterprise Analytics environments.
- 5+ years of working experience in Matillion, Cognos, Power BI, Tableau and MDM.
- 5+ years of experience in BI reporting, ETL/ELT, data warehouses and data integration.
- 2+ years of working experience in any cloud analytics environments such as AWS, Azure, Snowflake or equivalent platforms.
- 3+ years of experience in incident, problem, request and change-management experience.