Concierge Support Officer

Concierge Support Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing Full-Time
• Located in Parramatta with flexible working arrangements available
• This is a five-day, Parramatta office-based role, with the possibility of providing coverage at the Eveleigh office as required
• Competitive salary of $87,199 - $95,482 pa plus superannuation and leave loading

About the role

The Concierge Support Officer is the first point of contact at department offices, delivering a high standard of customer service in a busy, high-volume, frontline environment. The role provides efficient administrative and operational support to staff and visitors while coordinating and overseeing daily client services, including front of house ‘meet and greet’, meeting room bookings, setup and resets, floor presentation, and responding to event-related enquiries and requirements.

The Concierge role also includes support for facilities management covering general administration of office facilities, building access and security, asset management, and fleet administration.

This role sits within the Office Accommodation team, which is responsible for the day-to-day operation and management of department office spaces, ensuring buildings run smoothly and provide a functional, safe and welcoming environment for staff and visitors. The team also supports the coordination of conference and meeting spaces, ensuring facilities are well presented, appropriately set up and ready for use. The role contributes to the smooth running of daily office operations through the delivery of high-quality customer service and operational support.

For further information please click here to view the role description

About you

• Demonstrated experience delivering high-quality customer service in a busy frontline environment.
• Experience managing competing priorities and responding to a range of enquiries and requests.
• Strong communication skills and a professional, customer-focused approach.
• Experience in providing a broad range of administrative and facilities support in a high volume environment.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and an answer to the targeted question below:

1 - Tell us about a time you dealt with a high volume of customer enquiries or requests. How did you ensure customers received timely and professional service?

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date: 25 October 2026 at 11:59pm.

For role enquiries please contact Rachael Pyper at Rachael.Pyper2@det.nsw.edu.au and for recruitment process enquiries please contact Nabeel Abd Almadi at nabeel.abdalmadi@det.nsw.edu.au

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.