Administrative & Customer Support Officer

Administrative & Customer Support Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing Full-Time position
• Located in Parramatta with flexible hybrid working arrangements (2 days in office)
• Clerk Grade 5/6 salary ranging from $102,936 – $113,579 base + superannuation and annual leave loading

Agency overview

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector. We unlock excellence and unleash the potential of two-thirds of school children in NSW. We’re proudly public and the largest education system in Australia. We nurture opportunities for every learner to develop the skills needed for their chosen career path, helping shape the industries of tomorrow.

We respect and value Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.

Public Schools division

Public Schools division leads and directs the operations of more than 2200 NSW public schools to maximise the academic achievements of all students and create a culture of success, learning and a desire to achieve, underpinned by innovative, adaptive and supportive strategies that also supports the quality of teaching and educational leadership at the school level.

The division is responsible for managing policy, strategies and operations that support principals, teachers and students in preschools, infants, primary, secondary, central and community schools, specialist and comprehensive schools, specific purpose schools, intensive English and environmental education centres.

The overarching goal of the Public Schools division is to achieve the best possible outcomes for the students in our public schools from preschool to year 12.

School Excellence directorate

The School Excellence directorate brings together policy, implementation and priority work to deliver on Our Plan for Public Education and support schools in their ongoing pursuit of excellence.

The School Excellence Framework supports all NSW public schools in their pursuit of equity and excellence by clearly outlining what is valued as excellence in schools, both now and into the future.

All schools have areas of strength and opportunities for improvement. The School Excellence directorate focuses on those school practices that evidence shows are most directly related to continuous, school-wide improvement and better student outcomes.

About the role

The Administrative and Customer Support role is a vital project support role, ensuring the effective delivery and operation of Strategic School Improvement programs, including external validation and School Planning and Reporting Online (SPaRO).

The role manages complex workflows, coordinates access requirements for external validation, manages SPaRO organisational and governance documentation, and supports the effective implementation of business unit initiatives.

The role is required to maintain efficiency, build relationships with internal and external stakeholders and ensure the timely delivery of essential support to schools.

For further information please click here to view the role description.

About you

• Excellent communication and interpersonal skills to liaise effectively with a wide range of stakeholders.
• Strong project management skills to support and deliver projects.
• Effective organisation and time management skills, with the ability to keep priorities on track and meet deadlines.

Essential requirements of the role

• Demonstrated understanding of and commitment to the value of public education
• Hold a valid clearance to work with children (Working with Children Check) for paid employment.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. As well can you please answer the following questions:

1. Tell us about a time when you identified an opportunity to improve the way work was done. How did you develop and implement a new process to achieve a better outcome? (300 word limit)
2. What methods have you used to ensure project progress is monitored?  Share a time when you used one of these methods and how you shared insights to embed improvements into ongoing practice.  (300 word limit)

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date: Wednesday, 28th October 2026 at 11:59pm.

For role enquiries please contact Katherine Sweeney at katherine.sweeney@det.nsw.edu.au and for recruitment process enquiries please contact SSIWorkForceDelivery@det.nsw.edu.au.

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.