Strategic Partner Pre-Sales & Customer Success Manager
Posted 7 Sep 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Contract
- Full-time
No salary listed for this role.
Field of studyBusiness, Engineering, Finance, Technology (or related)
Study levelBachelor's
Viva.com is the first Tech Bank in Europe for businesses, serving 31 countries through its pan-European critical infrastructure for payments & banking services.
Viva.com’s offering spans omnichannel payment acceptance, deposit accounts, card issuing, and a broad suite of financing solutions, providing businesses of all sizes and sectors with the tools they need to operate efficiently, both domestically and internationally, through a single integrated platform.
Viva.com pioneered and leads in Tap on Any Device technology, enabling acceptance on any Android device or iPhone, while connecting directly to all major international and domestic card schemes, local payment systems, and alternative payment methods across Europe.
The Role
The Strategic Partner Pre-Sales & Customer Success Manager supports Global Enterprises, Global Partners, and Local Strategic Accounts throughout the full customer lifecycle—from discovery and solution design to implementation, go-live, adoption, and account expansion.
The role works closely with Business Development Managers, Sales, Technical Solution Architects, Product, and Legal to deliver tailored, scalable solutions and build successful long-term customer relationships.
Key Responsibilities:
- Support strategic sales opportunities through discovery, solution design, presentations, demos, proposals, and RFP/RFI responses;
- Understand customer requirements and design end-to-end solutions covering integrations, reporting, reconciliation, and tailored business needs;
- Develop business cases, Business Impact Assessments, project roadmaps, and Statements of Work;
- Manage implementations from onboarding through testing, pilot, and go-live, coordinating internal and customer stakeholders;
- Ensure projects are delivered according to the agreed scope, timeline, quality standards, and dependencies;
- Own post-go-live customer success, driving adoption, retention, satisfaction, and time to value;
- Identify cross-selling, upselling, and account expansion opportunities;
- Lead regular business reviews and provide customers with performance insights and recommendations;
- Provide structured customer and market feedback to Product teams, supporting the development of new features and improvements;
- Document project outcomes, lessons learned, and reusable best practices.
At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient.
Requirements
- At least 5 years of experience in pre-sales, solution consulting, customer success, implementation, or strategic account management;