Application Support Specialist
Posted 19 Sep 2026
Advertised as “Senior Tecsys Elite WMS / Distribution ERP Specialist - Remote”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- L3
- Expected experience
- 7+ yrs
- Management level
- People management
- Employment
- Remote
No salary listed for this role.
Req ID: 386618
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Senior Tecsys Elite WMS / Distribution ERP Specialist - Remote to join our team in Dallas, Texas (US-TX), United States (US).
Senior Tecsys Elite WMS / Distribution ERP L3 Application Support Specialist
About the Role
We are seeking an experienced Senior Tecsys Elite WMS / Distribution ERP L3 Application Support Specialist to provide advanced production support for warehouse, distribution, and supply chain operations.
You will serve as the Level 2/Level 3 escalation point for Tecsys-related issues, working closely with operations, IT, integration, infrastructure, automation, external vendors, and Tecsys support teams.
This is a hands-on role focused on complex troubleshooting, integrations, application stability, root-cause analysis, and continuous improvement.
What You'll Do
- Provide L2/L3 production support for Tecsys Elite WMS and Elite Distribution ERP.
- Troubleshoot complex issues involving inventory, orders, transactions, interfaces, printing, jobs, performance, configuration, and user access.
- Investigate application logs, SQL/data, interface messages, file transfers, job status, and transaction workflows.
- Support integrations with ERP, EDI, carriers, automation/WCS, RF devices, reporting, label-printing, customer, and supplier systems.
- Troubleshoot APIs/web services, EDI, SFTP/FTP, batch jobs, middleware, and file- or message-based interfaces.
- Coordinate transaction retries, reprocessing, reconciliation, and recovery activities.
- Lead high-priority incident triage, impact assessment, communication, escalation, and resolution.
- Perform root-cause analysis and identify opportunities to prevent recurring incidents.
- Manage escalations with Tecsys and third-party vendors, providing detailed troubleshooting information and supporting evidence.
- Support approved configuration changes, workflow updates, master-data corrections, security changes, releases, cutovers, and hypercare.
- Maintain troubleshooting guides, runbooks, escalation procedures, and knowledge-transfer materials.
- Mentor L1/L2 support teams and business super users on common issues and support procedures.