Associate Manager, Clinic Operations

About Reliance Health

We're a healthcare technology company of 400+ people using technology to make healthcare affordable, accessible, and delightful in emerging markets. We operate across Nigeria, Egypt, Senegal, and Côte d'Ivoire, with 300,000 people depending on us for their healthcare. We're one of Time Magazine's World's Top Health tech Companies (2025).

We're a data-driven team that values ambitious thinking, simple communication, and working without micromanagement. We move fast, learn by doing, and our diverse team spans multiple nationalities and backgrounds.

The Role

The Associate Manager, Clinic Operations is responsible for leading the day-to-day operations of Reliance Family Clinics to ensure patients receive safe, high-quality, and efficient care. The role oversees clinic performance, leads cross-functional teams, manages budgets, facilities, vendors, and operational projects, and ensures compliance with regulatory and organizational standards. The Associate Manager uses data to improve performance, optimize processes, and support strategic initiatives that enhance patient experience, operational efficiency, and business results.

What You'll Do

• Lead and develop clinic leadership teams across Operations, Nursing, Pharmacy, Laboratory, and Medical Services to ensure high-quality patient care and efficient service delivery.
• Set performance goals, monitor KPIs, conduct performance reviews, and provide coaching and support to team leads.
• Foster a culture of accountability, collaboration, continuous improvement, and excellent patient experience.
• Support workforce planning, recruitment, onboarding, succession planning, and leadership development initiatives.
• Develop and implement operational strategies that improve clinic performance, patient experience, and business outcomes.
• Monitor operational performance across clinic locations and address challenges to ensure efficient service delivery.
• Lead operational projects and strategic initiatives, ensuring timely execution and achievement of objectives.
• Manage clinic budgets and operational expenses while identifying opportunities to improve efficiency and optimize costs.
• Oversee the effective utilization of staff, facilities, equipment, and other operational resources.
• Ensure compliance with regulatory requirements, company policies, clinical governance standards, and health and safety regulations.
• Lead operational audits, risk assessments, and quality improvement initiatives to enhance patient safety and operational performance.
• Investigate operational incidents and implement corrective and preventive actions where necessary.