Customs Compliance Manager

Job Purpose• Lead the in-house customs compliance function, ensuring regulatory oversight, declaration accuracy, and premium advisory services for multinational clients• Conduct daily regulatory monitoring, impact assessment, and legal advisory across customs, trade, and tax legislation• Develop and maintain SOPs for declaration processes, HS classification, FTA/C/O utilization, customs valuation, and document management• Develop pre-filing review frameworks to verify declaration accuracy and establish quality control workflows• Conduct periodic internal audits and prepare for post-clearance inspections (hậu kiểm) under the 5-year audit window• Design customs solutions for complex client scenarios (EPE, bonded warehouse, dual-use, dangerous goods, cross-border)• Deliver training workshops and knowledge-sharing sessions for internal teams and client stakeholders• Collaborate with IT on process automation and customs legal intelligence tool deployment• This is a hands-on leadership role: directly perform compliance activities while overseeing the Compliance Team

Reports to: Head of Customs

Main Accountabilities• Lead daily scanning and analysis of regulatory changes across customs, trade, and tax legislation at national and sub-departmental levels• Assess operational impact of new and amended regulations on DGF's customs operations, client accounts, and declaration processes• Provide timely, accurate legal advisory to MNC clients on regulatory changes, compliance obligations, and risk mitigation strategies• Track enforcement trends and customs audit patterns across sub-departments to anticipate compliance risks• Develop, maintain, and continuously improve SOPs for declaration processes, HS classification, FTA/C/O utilization, customs valuation, commodity regulations, and document management• Design and implement compliance checklists, pre-filing verification protocols, and quality control workflows• Develop pre-filing review frameworks to verify declaration accuracy: HS codes, customs valuation, commodity policy compliance, license/permit requirements, and FTA eligibility• Establish and enforce a 2-layer verification process for all declarations• Conduct periodic internal audits of declaration accuracy and document filing, identifying patterns, root causes, and corrective actions• Manage responses to customs queries, inspections, and post-clearance audit requests in coordination with relevant teams• Design customs solutions for complex client scenarios across multiple sectors• Support business development with compliance advisory for prospective clients, regulatory impact assessments, and solution proposals• Deliver training workshops and knowledge-sharing sessions for internal teams and client stakeholders on regulatory updates and compliance best practices• Coordinate with the Declaration Manager to embed compliance checkpoints into the operational workflow• Collaborate with IT on process automation initiatives and deployment of the customs legal intelligence tool• Report to Head of Customs on compliance status, regulatory risks, and strategic recommendations