Manager Field Analytics
US$133,500 – US$219,500 / yr base salary
Posted 24 Sep 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- People management
- Visa sponsorship
- Not offered
| Base salary | US$133,500 – US$219,500 / yr |
|---|
Field of studyEngineering, Mathematics, Science, Technology
Study levelBachelor's
Field of studyBusiness Analytics, Data Science, Engineering, Mathematics, Operations Research, Science, Technology (or related)
Study levelMaster's
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!
Job Summary
The Manager, Field & Network Analytics is responsible for delivering actionable insights that improve operational performance across Field Operations and Network Services. This role partners closely with operational leaders to develop performance metrics, forecasting models, dashboards, and ad hoc analyses that drive informed decision-making and operational excellence.
Reporting to the Vice President of Field & Network Analytics, this position serves as a key analytics partner for Field Operations, Construction, OSP, ISP, Network Quality, and CNOC stakeholders. The successful candidate will translate complex business questions into analytical solutions, identify performance improvement opportunities, and ensure leaders have timely, accurate insights to optimize operational outcomes.
Responsibilities
Field Operations Analytics & Performance Management
- Develop and maintain operational KPIs, scorecards, and dashboards that measure field and network performance.
- Analyze service visit trends, dispatch efficiency, repeat truck rolls, first-time-fix rates, and technician productivity to identify improvement opportunities.
- Perform root-cause analysis on operational issues and provide actionable recommendations to business leaders.
- Establish standardized reporting methodologies and ensure consistent metric definitions across stakeholder groups.
Forecasting & Planning
- Build and maintain forecasting models supporting field workload, service demand, staffing, and operational planning.
- Partner with business leaders to identify emerging trends and proactively assess potential operational impacts.
- Support annual, quarterly, and monthly planning cycles with data-driven analyses and recommendations.