Road Logistics Customer Service Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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The UK Road Logistics business is a key part of our global Road Logistics organisation. With a broad service portfolio and a strong customer focus, we provide innovative, high-quality logistics solutions to the market. Our goal is to drive sustainable profitability while creating an environment where our people can grow and succeed.  

How you create impact

• Accurately process bookings from clients and overseas agents in the system
• Support Freight Account Managers with day-to-day operational activities
• Coordinate with all relevant parties to ensure smooth shipment movements
• Proactively manage and resolve any shipment issues, keeping stakeholders informed
• Process sales and purchase invoices efficiently and accurately
• Contribute to a positive team culture and collaborate across departments
• Assist other teams when needed to maintain service quality and efficiency
• Follow all quality, security, and health & safety standards to ensure compliance and best practice

What we would like you to bring

• Secondary school education (or equivalent) with strong Maths and English skills
• Previous experience in customer service
• High attention to detail and accuracy
• Strong communication and interpersonal skills
• Good organisational skills and ability to manage competing priorities
• A proactive approach with drive and commitment
• Team-oriented mindset with a collaborative attitude
• Willingness to learn, adapt, and contribute to continuous improvement

What's in it for you

• A key role within a globally recognised logistics organisation
• Opportunities for personal and professional development
• A supportive and collaborative team environment
• Exposure to a diverse range of customers and operations
• The chance to contribute to a growing and evolving business
• A workplace that values quality, safety, and innovation

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.